Consumer Insights - Client Success Team

TransUnion • Chicago, IL

5d

About The Position

At TransUnion, we strive to build an environment where our associates are in the driver’s seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go. Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day. Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.

Requirements

• Bachelor's degree, preferably in Business, Analytics or Marketing
• 1 to 3 years of professional work experience
• Strong working knowledge of Microsoft Office with extensive knowledge in Excel (formulas, macros, formatting, etc)
• Excellent written and verbal communications skills
• Strong interpersonal and presentation skills
• Demonstrated ability to work as part of a team
• Self-starter and good problem solver
• Must be able to work shifts between 8am – 6pm ET , Monday through Friday

Nice To Haves

• Experience in Marketing Analytics (preferred)
• Experience working with end users of a Software as a Service product (preferred)
• Knowledge of basic SQL, Agile process, Jira, and/or Confluence a plus

Responsibilities

• Tier 1 Customer Product Support : Interface directly with clients and internal users to answer questions, provide guidance, and resolve issues in a timely and professional manner. Tasks include client instruction and training on the use of the TruAudience Consumer Insights platform, internal product training, processing client deliverables, resolving data issues, and reporting software bugs and client feedback.
• Sales and Product Marketing Support : Support new TruAudience Consumer Insights engagements to assist with advanced product demos in support of new sales opportunities. Create consumer models to support storytelling collateral for product marketing and industry sales events. This role is crucial in making the sales efforts relevant for each opportunity by using consumer information to bring the TruAudience Consumer Insights platform to life.
• Product Release Testing : Perform user assurance testing of the platform to ensure product functionality is working as expected with each software release and quarterly data update. Report voice of customer feedback to the Product team for consideration in future releases. Familiarity with defect tracking software (Jira) is preferred and ability to effectively document details to ensure a smooth resolution to all critical issues.

Benefits

• TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, up to 12 paid holidays per year, health benefits (including medical, dental, and vision plan options and health spending accounts), mental health support, disability benefits, up to 12 weeks of paid parental leave, adoption assistance, fertility planning coverage, legal benefits, long-term care insurance, commuter benefits, tuition reimbursement, charity gift matching, employee stock purchase plan, 401(k) retirement savings with employer match, and access to TransUnion’s Employee Resource Groups.
• Spousal, domestic partner, and other eligible dependent coverage is available on select health and welfare plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level