Analyst, Customer Supply Chain

The Kraft Heinz Company • Pittsburgh, PA

2d

About The Position

Job Description Primary Responsibilities Customer Advocacy (“Voice of the Customer”) Educate key internal stakeholders on customer supply chain expectations. Provide feedback on Kraft Heinz’s performance to ensure customer needs are met and exceeded. Strategic Partnership Development Build and enhance customer partnerships to create efficient supply chains that support mutual benefits, growth, and profitability. Performance Analysis & Continuous Improvement Analyze and monitor monthly KPIs to track service levels and efficiency performance. Make proactive adjustments to improve performance metrics such as on-time delivery, case fill rate, and other key indicators. Cost Savings & Service Improvements Deliver specific, measurable cost savings targets and service improvements through process enhancements, corrective actions, and collaboration with logistics, planning, and customer service teams. Innovative Supply Chain Solutions Design and implement mutually beneficial supply chain programs that improve service, on-time performance, and/or reduce costs (e.g., Customer Backhaul Programs, Factory Direct opportunities). Policy Development & Implementation Participate in developing and coordinating implementation of supply chain policies and procedures that meet customer needs and align with Kraft Heinz business interests. Sales Collaboration & Support Partner closely with Sales counterparts to maximize sales through efficient supply chain offerings. Stay informed on Sales initiatives and support the team in meeting targets and project deadlines. Collaborative Forecasting & Supply Chain Optimization Partner with customers to develop and implement collaborative forecasting strategies to enhance visibility, streamline processes, eliminate waste, and reduce costs and hours spent. Qualifications Experience 1–3 years of experience in a supply chain-related field, with a track record of delivering consistent, positive results in supply chain management. Technical Skills Advanced proficiency in Microsoft Excel and PowerPoint. Experience with ERP systems (SAP preferred) and ability to use technology to drive optimization. Experience with BI reporting tools/technologies, including designing, developing, and implementing reports that provide actionable insights. Core Capabilities Strong analytical and strategic thinking skills to solve complex supply chain problems and develop effective solutions. Proven ability to design, develop, and implement innovative supply chain solutions that support business growth and profitability for Kraft Heinz and its customers. Excellent interpersonal skills, with the ability to influence and negotiate in a cross-functional environment. Demonstrated leadership skills leading project teams without positional authority; able to motivate and guide teams to achieve supply chain excellence. Highly resilient and results-driven in a fast-paced, dynamic environment. Strong presentation skills to communicate strategies, solutions, and results to customers, sales teams, and executive leadership. Our Total Rewards philosophy is to provide a meaningful and flexible spectrum of programs that equitably support our diverse workforce and their families and complement Kraft Heinz’ strategy and values. New Hire Base Salary Range: $77,800.00 - $97,300.00 Bonus: This position is eligible for a performance-based bonus as provided by the plan terms and governing documents. The compensation offered will take into account internal equity and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors Benefits: Coverage for employees (and their eligible dependents) through affordable access to healthcare, protection, and saving for the future, we offer plans tailored to meet you and your family’s needs. Coverage for benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. Wellbeing: We offer events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well-being lifestyle for our employees and their families. You’ll be able to participate in a variety of benefits and wellbeing programs that may vary by role, country, region, union status, and other employment status factors, for example: Physical - Medical, Prescription Drug, Dental, Vision, Screenings/Assessments Social - Paid Time Off, Company Holidays, Leave of Absence, Flexible Work Arrangements, Recognition, Training Emotional – Employee Assistance Program , Wellbeing Programs, Family Support Programs Financial – 401k, Life, Accidental Death & Dismemberment, Disability Location(s) Pittsburgh/PPG Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes. In order to ensure reasonable accommodation for protected individuals, applicants that require accommodation in the job application process may contact [email protected] for assistance. ABOUT US Kraft Heinz is a global food company with a delicious heritage. With iconic and emerging food and beverage brands around the world, we deliver the best taste, fun and quality to every meal table we touch. We’re on a mission to disrupt not only our own business, but the global food industry. A consumer obsession and unexpected partnerships fuel our progress as we drive innovation across every part of our company. Around the world, our people are connected by a culture of ownership, agility and endless curiosity. We also believe in being good humans, who are working to improve our company, communities, and planet. We’re proud of where we’ve been – and even more thrilled about where we’re headed – as we nourish the world and lead the future of food. WHY US We grow our people to grow our business. We champion great people who bring ambition, curiosity, and high performance to the table as the guardians of our beloved and nostalgic brands. Good isn't good enough. We choose greatness every day by challenging the ordinary and making bold decisions. All while celebrating our wins - and our failures – as we work together to lead the future of food. Challenging the status quo takes talent. We invest in your purpose and potential by developing skills and nurturing strengths that leave a legacy on our business and a lasting impact on your career. Because great people make great companies, and we’re growing something great here at Kraft Heinz. INCLUSION MATTERS TO US Everyone is welcome at our table. In fact, we thrive on learning and growing from our diverse backgrounds and perspectives. Doesn’t matter who you are, where you’re from, or who makes your heart sing. We want you to show up as your authentic self, excited to work with amazing colleagues to solve complex challenges and innovate in an ever-changing industry. We’re committed to: Hiring and growing talent from diverse backgrounds and perspectives. Growing our Business Resource Groups — vibrant, celebrated communities that enhance our business through thought leadership employee engagement and professional development opportunities. Providing our managers and leaders high quality learning experiences to explore how to foster inclusion and belonging.

Requirements

• 1–3 years of experience in a supply chain-related field, with a track record of delivering consistent, positive results in supply chain management.
• Advanced proficiency in Microsoft Excel and PowerPoint.
• Experience with ERP systems (SAP preferred) and ability to use technology to drive optimization.
• Experience with BI reporting tools/technologies, including designing, developing, and implementing reports that provide actionable insights.
• Strong analytical and strategic thinking skills to solve complex supply chain problems and develop effective solutions.
• Proven ability to design, develop, and implement innovative supply chain solutions that support business growth and profitability for Kraft Heinz and its customers.
• Excellent interpersonal skills, with the ability to influence and negotiate in a cross-functional environment.
• Demonstrated leadership skills leading project teams without positional authority; able to motivate and guide teams to achieve supply chain excellence.
• Highly resilient and results-driven in a fast-paced, dynamic environment.
• Strong presentation skills to communicate strategies, solutions, and results to customers, sales teams, and executive leadership.

Responsibilities

• Educate key internal stakeholders on customer supply chain expectations.
• Provide feedback on Kraft Heinz’s performance to ensure customer needs are met and exceeded.
• Build and enhance customer partnerships to create efficient supply chains that support mutual benefits, growth, and profitability.
• Analyze and monitor monthly KPIs to track service levels and efficiency performance.
• Make proactive adjustments to improve performance metrics such as on-time delivery, case fill rate, and other key indicators.
• Deliver specific, measurable cost savings targets and service improvements through process enhancements, corrective actions, and collaboration with logistics, planning, and customer service teams.
• Design and implement mutually beneficial supply chain programs that improve service, on-time performance, and/or reduce costs (e.g., Customer Backhaul Programs, Factory Direct opportunities).
• Participate in developing and coordinating implementation of supply chain policies and procedures that meet customer needs and align with Kraft Heinz business interests.
• Partner closely with Sales counterparts to maximize sales through efficient supply chain offerings.
• Stay informed on Sales initiatives and support the team in meeting targets and project deadlines.
• Partner with customers to develop and implement collaborative forecasting strategies to enhance visibility, streamline processes, eliminate waste, and reduce costs and hours spent.

Benefits

• Coverage for employees (and their eligible dependents) through affordable access to healthcare, protection, and saving for the future, we offer plans tailored to meet you and your family’s needs.
• Coverage for benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
• We offer events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well-being lifestyle for our employees and their families.
• You’ll be able to participate in a variety of benefits and wellbeing programs that may vary by role, country, region, union status, and other employment status factors, for example: Physical - Medical, Prescription Drug, Dental, Vision, Screenings/Assessments Social - Paid Time Off, Company Holidays, Leave of Absence, Flexible Work Arrangements, Recognition, Training Emotional – Employee Assistance Program , Wellbeing Programs, Family Support Programs Financial – 401k, Life, Accidental Death & Dismemberment, Disability

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed