Analyst - Control Management

American Express•New York, NY

37d•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Our industry is rapidly evolving, and we need courageous, quick thinkers who can shape the strategic decisions that lead our business forward. Whether it's negotiating with some of our largest global partners or creating next year's financial plan, you can influence both our day-to-day P&L and the future direction of the company. As part of the team, you can have the opportunity to learn and use the latest data tools and technologies and explore a range of roles to grow your career. Find your place in finance on #TeamAmex. The objective of the Finance Control Management Issues, Events, Remediation and Reporting & Process Risk Reduction team is to ensure timely identification, response, and resolution of risk events and issues to minimize impact, as well as to prevent recurrence through effective remediation and lesson learning.

Requirements

3+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities
Strong problem solving and analytical skills including the ability to conceptualize and break down complex issues into actionable tasks
Excellent verbal and written communication skills
Ability to work independently from understanding the enterprise risk programs, applying business specific approach, managing timeline requirements, and communication of findings to business and to reporting gaps.
Excellent project management, communication, and interpersonal skills, with an ability to interact and obtain buy-in from Business and collaborate across different line of defense teams.
Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards
Demonstrated history and ability to work with multiple teams, spread over geographies and with varying backgrounds.

Nice To Haves

Bachelor's degree in Management Information Systems, Information Technology, Computer and Information Science, Accounting, Business, or a related field
Technical Skills - Excel, Data Visualization - Tableau; Excellent presentation skills.

Responsibilities

Design, develop, implement, and maintain business solutions / reports / dashboards using Excel / Tableau.
Develop, monitor, and administer governing programs managed by risk pillar SMEs - PRSA, Issue Management, Audit dashboards etc.
Knowledge of industry best practices in Risk Management, Regulatory Affairs, and 1LOD/2LOD engagement
Support remediation of issue / Operational Risk Event (ORE) including documentation of the Risk event on ARCHER
Engage with key stakeholders, including business unit partners and compliance colleagues, to facilitate effective issue management and resolution
Maintain appropriate governance activities including business unit level oversight committees and operational risk profile and reporting.
Understand, analyze, and review monthly reports on Control Rating Metrics, monitor and highlight any unusual trends noticed to the leadership, rigorously follow up with Business partners to ensure compliance.
Proactively help identify certain areas of remediation process, including tracking progress, validating resolution efficacy, communicating status updates to stakeholders to embed accountability along the process, collaborating with other Operational Risk Management (ORM) teams as necessary
Lead with a digital mindset and deliver the world's best customer experiences every day.
Identify automation opportunities within the Risk environment to enable a strong Risk posture and culture.
Support and Oversee the business unit end to end issue resolution process, embedding accountability and ensuring lessons learned are integrated into future operational risk management practices.

Benefits

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities