Analyst-Control Management

American Express•Phoenix, AZ

2d•$65,500 - $102,500•Hybrid

About The Position

As part of the Global Servicing Group (GSG), the Control Management team is primarily focused on safeguarding the Company’s brand and assets. It is focused on driving consistency to internal policies and meeting regulatory expectations while balancing the execution of key business strategies and Customer First priorities. The Team collaborates across key stakeholders to drive the necessary controls and oversight, enabling GSG partners to set the standard for a seamless and differentiated customer experience. The Analyst, Control Management Reporting & Analytics will support GSG by managing risk and controls to ensure compliance with global legal and regulatory requirements. This role will have responsibilities to support the reporting for the Conduct Risk Management program for GSG. The Analyst will also collaborate across internal teams to support data requests and partner with colleagues across Control Management Testing teams and MIS to define reporting requirements. The successful candidate will have a high level of intellectual curiosity, partnered with an eye for precision & accuracy which will allow for the detailed execution of a large, complex Conduct Risk Testing program and will be a key participant in our continuous journey to uplift and transform this process.

Requirements

1-2 years experience working in analytics, business intelligence, data science or related equivalent experience.
Excellent programming skills on SQL/HQL.
Proficient in MS Excel and PowerPoint
Hands on experience in creating visualization using Tableau
Strong quantitative and analytical skills
Strong business acumen and problem-solving skills, conceptual and creative problem solver
Knowledgeable on Data Management standard methodologies
Strong project management skills, ability to work on multiple projects, and work effectively in a team environment.
Adaptability to work within tight deadlines and changing priorities.
Communication skills, both verbal and written; ability to articulate business problems and implement solutions.
Bachelor's/master’s degree in a quantitative field preferred (e.g., Statistics, Econometrics, Engineering, Mathematics, Physics, Computer Science)
Strong programming/analytic skills are required (SQL, R, PYTHON, HIVE etc)
Working experience in reporting (i.e. data visualization, Tableau, PowerBI, MS Excel)
Analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively
Experience and proven record of statistical analysis and experience in statistical modeling techniques (e.g., regression, cluster analysis, segmentation) and analytics/Econometrics to effectively solve complex business problems
Experience working with large datasets, ODL, identifying ingestion issues and proactively collaborating to resolve data related issues
Flexibility and adaptability to work within tight deadlines and changing priorities.
Ability to compile and communicate complex data analysis
Desire to innovate and work on challenging projects and ability to adapt to dynamically changing environment

Nice To Haves

Python experience preferred
Bachelor's Degree preferred (Data Analytics, Computer Science, Physics)
Power BI and LUMI experience preferred
Drive and deliver Regulatory/Governance reports for Testing, Compliance & Operations/Frontline teams using big data platforms (LUMI, Cornerstone), SAS/SQL, Python etc
Work closely with program intake/management, business, testing and compliance teams to ensure reporting requirements are met across all functions and markets
Analyze and create visualizations using Tableau, MS Excel etc
Timely and accurate response for audit and regulatory requests
Work to improve current processes via automation opportunities to create efficiencies
Participate along with global teams evaluating processes and making suggestions for process and system improvements through knowledge and information sharing sessions with peers across the organization
MBA, advance degree preferred
GSG knowledge and expertise
Experience working with large datasets and machine learning algorithms to develop best in class predictive modeling (including neural networks)
Ability to challenge the status quo and drive continuous improvements
Strong project management skills, ability to work on multiple projects, and work effectively in a team environment.

Responsibilities

Support the reporting strategy that effectively supports GSG’s Conduct Risk and Regulatory Self Business Testing programs, that embed strong data governance principles to ensure accuracy, consistency and data quality
Analyze and create visualizations using Tableau, Power BI, Python, Excel etc.
Liaise with Testing Strategy teams to ensure requirements are met across all functions and markets.
Timely and accurate response for audit and regulatory requests
Work to improve current processes via automation opportunities to create efficiencies.
Communication skills, both verbal and written; ability to articulate business problems and implement solutions.
Participate along with global teams evaluating processes and making suggestions for process and system improvements through knowledge and information sharing sessions with peers across the organization.

Benefits

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities