Analyst - Contingent Workforce Systems
About The Position
This Analyst will support detailed requirements gathering, system configuration, testing, and validation for workforce scheduling and time/attendance use cases across operational teams, ensuring smooth adoption and integration. In This Role, You Will... Gather and document detailed requirements for workforce scheduling and time capture. Support system configuration and data validation. Lead testing efforts, including unit testing, integration testing, and UAT. Analyze workforce metrics and scheduling data to support operational decision-making. Collaborate with the functional team to implement improvements and ensure adoption.
Requirements
- 5+ years of experience with workforce scheduling, time, or attendance systems.
- Exposure to call center or operations workforce environments.
- Strong analytical, documentation, and problem-solving skills.
- Experience supporting cross-functional implementation teams.
Responsibilities
- Gather and document detailed requirements for workforce scheduling and time capture.
- Support system configuration and data validation.
- Lead testing efforts, including unit testing, integration testing, and UAT.
- Analyze workforce metrics and scheduling data to support operational decision-making.
- Collaborate with the functional team to implement improvements and ensure adoption.
Benefits
- salary
- Amazon Restricted Stock Units (RSUs)
- Zoox Stock Appreciation Rights
- sign-on bonus
- paid time off (e.g. sick leave, vacation, bereavement)
- unpaid time off
- Zoox Stock Appreciation Rights
- Amazon RSUs
- health insurance
- long-term care insurance
- long-term and short-term disability insurance
- life insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
