ANALYST, CLIENT TECHNOLOGY

DPS Careers•Denver, CO

About The Position

Primary point of contact between Tier II workstation/application support staff, Manager, Technical Product Support, and department development staff. Analyzes and resolves technical support for enterprise-wide systems, developing the technical-related responses working under the direction of the Manager, Product Integration. Coordinates the application set-up and documentation for end users, Site Support/workstation support and help desk staff. Assist with application upgrades, conducting unit testing as needed. Responsible for building and maintaining relationships that can be leveraged to support the achievement of business objectives. Coordinates and provides quality assurance for enterprise system setup to support the business function.

Requirements

Bachelor’s Degree in Computer Science, Business Administration, Education or equivalent work experience in related fields of expertise.
Five (5) years’ experience in managing business applications project implementation and support, required.
One (1) year of experience writing SQL queries for data analysis or database management, required.
Lead for racial and educational excellence and work to dismantle systems of oppression and inequity in our community, along with believing in and supporting all students so they feel seen and heard with access to high quality education.
Live and work with a permanent home address in Colorado while working with us.
Have the ability with or without accommodations to meet the physical demands of the position.

Nice To Haves

Master’s Degree, preferred.

Responsibilities

Assists in the implementation of business strategies for enterprise-wide technology applications as directed by the Manager of Technology Product Support.
Responsible for establishing and enforcing application administration policies and documentation, including the creation and upkeep of new team sites. Also responsible for managing customization and new project requests from customers.
Analyzes and resolves technical issues at an advanced Tier III support level, tackling both small and large, complex problems across various technical environments.
Acts as a liaison between DoTS Hotline, Site Support, and Staff Development staff to ensure cohesive application support. Coordinates system upgrades, ensuring all deployment requirements are met under the guidance of the Manager of Technical Product Support.
Manages application set-up and documentation for end users, Site Support/workstation support, and help desk staff. Conducts regular maintenance on enterprise systems according to defined schedules set by business owners.
Provides technical consultation to business owners, highlighting product capabilities and limitations under the supervision of the Manager of Technical Product Support. Maintains accurate documentation to support system configuration changes.
Performs other related duties, including special projects, as assigned