Analyst, Client Success - Shared Services Team

Visa • Highlands Ranch, CO

7d • Hybrid

About The Position

The Client Success Shared Services team is responsible for providing operational assistance to a large and diverse number of Visa clients. The team is responsible for helping clients resolve issues and drive improvement opportunities to completion.
The Analyst, Client Success is an individual contributor responsible for managing the operational relationship for applicable clients and providing operational support and assistance in growing clients’ business. This role serves as a functional specialist, located in Denver, Colorado and reporting to Michelle Lindsey.
This role will provide the opportunity to shape how Visa leads the management of a significant group of its growth clients through support and input into the automated tools, capabilities and processes that enhance the client experience. The individual will also define and deploy client support and service implementation strategies that drive value for our clients and support Visa’s strategy. This involves delivering effective, efficient, and consultative operational support aligned to business objectives.
This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.
Visa will accept applications for this role until at least April 24th, 2026.

Requirements

• 2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)
• Experience using standard Microsoft Office tools (e.g., Excel, PowerPoint, Word)
• Basic proficiency in the following skills: Building client relationships: Build credibility and create trust-based relations; partner with clients to build their business
• Becoming customer centric: Listen to and prioritize customer needs to drive value realization and build trusted partnerships
• Success planning: Build measurable actions plans to help clients achieve their business goals and realize value from their products/solutions
• Client engagement: Communicate clearly and effectively with clients
• Proactiveness: Think ahead and take action
• Critical thinking: Take ownership over problems and find creative solutions to complex problems

Nice To Haves

• 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
• Experience in a client support or client relationship management role that involved managing client expectations and in the financial services, payment, software, or information services industries
• Has used data to develop business solutions and provide sound analysis
• Ability to communicate complex technical terms and/or processes in business language tailored to client
• Self-starter able to achieve results as part of an effective team (across countries and time zones)
• Able to effectively prioritize and multi-task under deadlines

Responsibilities

• Support client implementation of new Visa products the client purchases by coordinating with key client and Visa teams to expedite the implementation readiness activities and steer the client toward getting faster time to value and maximize adoption of deployed products.
• Ensure prompt and accurate resolution of client inquiries, always acting as a client advocate, deploying outbound and proactive client engagement when appropriate.
• Support the design and delivery of initiatives to improve client adoption and use of Visa’s self-service tools.
• Stay current with the latest Visa solutions and technologies to provide a good client experience.
• Establish working relationships with Client Services and other cross-functional subject matter experts to orchestrate consultation to resolve client issues and optimize client performance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees