Financial Shared Services Analyst

FirstKey Homes

About The Position

The Financial Shared Service Analyst will provide administrative support to a BPO provider by ensuring FirstKey Accounts Payable and Accounts Receivables transactions are processed accurately and timely in accordance with Service Level Agreements. This position is required to produce and present a series of reports to senior management on a regular basis.

Requirements

Four-year College Degree in Business, Accounting, or General Business or equivalent experience
Minimum 2-year of overall accounting experience in Accounts Receivable and or Accounts Payable
Minimum 2-year leadership experience in providing leadership small to medium size teams
Experience with banking regulations, bankruptcy guidelines for receipts and processing receipts
Experience in contributing to and leading small projects
Experience using Yardi or similar property management program
Experience working in a fast pace, high-growth company
Mathematics — Using mathematics to solve problems
Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
Time Management — Managing one's own time and the time of others
Leadership experience to include conflict management, performance management and review, problem solving, process improvement
Speaking — Talking to others to convey information effectively
Writing — Communicating effectively in writing as appropriate for the needs of the audience
Intermediate proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook)
Advanced Excel knowledge
Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
Sense of Urgency – Application of cash receipts transactions requires processing accurately and quickly.
Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations
Integrity — Job requires being honest and ethical.

Responsibilities

Partners directly with our BPO provider to ensure optimal performance in the following areas:
Vendor invoices and payments are processed timely by payment terms.
Travel and expense transactions are processed timely and accurately.
Cash receipts for rents, security deposits and resident ledger adjustments are applied timely and accurately. Includes coordinating the review of resident ledgers for affected transactions.
Return of resident receipts and credit card disputes handling.
Ensure security deposit transactions are reconciled and handled by each state’s requirement.
Metrics benchmarking and reporting of all Accounts Payable and Accounts Receivable transactions.
Service Level Agreement (SLA) Reporting
Promote and reinforce customer service orientation and compliance standards with internal departments, BPO providers and other agencies.
Investigate and resolve escalated discrepancies, seek manager approval when needed.
Enforce the development, implementation, and maintenance of policies, standard operating procedures and service level agreements in coordination with our BPO provider according to organizational changes.
Identify potential efficiencies and internal control enhancements through the implementation of technology.
Serve as project leader regarding technology implementation and enhancements.
Weekly and month end reporting to senior management to include Key Performance Metrics, Receivables Aging, Bad Debt reporting, Accounts Payable accruals, Travel and Expense accruals and Service Level Agreement(SLA) reporting.