Analyst, Business Partner Analytics

Constant Contact, Inc.•Waltham, MA

54d•Hybrid

About The Position

At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There's something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We're energized by new challenges and new possibilities-and we're just getting started! Do you thrive in a fast-paced, analytical environment where innovation, excellence, and creating actionable insight are not just catch-phrases but steeped in the company's culture? We have an opening for an Analyst with a strong intellect, even stronger curiosity, and an experienced problem solver who can drive business value by proactively recognizing needs, connecting the dots, and turning them into actionable insights and recommendations. Working across nearly all parts of Constant Contact, the Analytics team is on a journey to develop a deep understanding of our customers across all aspects of their lifecycle leveraging internal and 3rd party data. The group also focuses on internal performance optimization. Constant Contact helps small businesses and nonprofits connect with their customers, clients, and members. We champion the needs of small organizations and provide an easy, affordable way to build successful, lasting customer relationships. Our customers get real results through email newsletters, surveys, events, social media promotions and postings, online listings, and more. We're looking to expand our Analytics team in a hybrid role from our Waltham office. Serving an array of business stakeholders across the organization, the Analyst will conduct and analyze data on customer behavior, profiles, and product engagement. As a part of cross-functional teams (e.g. Product, Marketing, Finance, Customer Success) you will be responsible for innovating the customer experience throughout the customer lifecycle and conducting analyses to uncover customer insights.

Requirements

Bachelor's degree (preferably in a quantitative field such as analytics, business, math, statistics, economics or computer science).
1 to 3 years of experience conducting analytical analyses in a business setting and telling stories with data or a recent graduate with relevant experience.
Experience with SQL and data visualization tools (e.g., Tableau, Looker, Power BI)

Nice To Haves

Advanced degree (Master's) in Statistics, Economics, Data Science, Data Analytics or other quantitative discipline a plus.
Resourceful and a motivated problem solver. You enjoy and have demonstrated ability tackling complex problems, drawing inferences from data, and using your analysis skills and business acumen to identify solutions.
Can operate effectively in an environment with rapid change and ambiguity.
Solid organizational and project management skills, with the ability to meet tight deadlines in an environment of competing priorities.
Strong communication skills. An ability to talk both to the technical teams responsible for the data and comfortable explaining data and conclusions to non-technical teams.
Experience manipulating and cleansing data in Python and/or R a plus.

Responsibilities

Collaborate with Marketing, Product Management, Finance,, Customer Success and other internal stakeholders to identify opportunities for analysis and optimization of product experience and acquire and retain valuable customers.
Partner with stakeholder leadership to develop reporting, dashboards, and analyses that drive improved performance and decision-making.
Provide insights into customer and product behavior and engagement to the rest of the business.
Partner closely with the data warehouse team to understand data availability and the flow of data through various systems.
Develop data inquiries, and conduct data exploration and data mining to determine program effectiveness and predict future performance
Partner closely with business stakeholders to ensure insights are leading to action and measuring the business impact.

Benefits

Opportunity to make an impact in a growing SaaS company.
Collaborative, data-driven culture focused on innovation and results.
Career growth opportunities in analytics and beyond.
A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family

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