Business Analyst - Operations Analytics

Rover.com • Seattle, WA

10d • $108,694 - $136,046 • Hybrid

About The Position

We are seeking a Business Analyst to partner closely with Rover’s Trust and Safety Leadership team, driving initiatives that make Rover a safer community for pet parents and sitters. This is a high-visibility role where you will collaborate directly with a diverse set of stakeholders to define, measure, and improve the success of the T&S program. You will be responsible for conducting in-depth analysis of new and developing business trends, which includes proactively identifying issues and then developing and proposing actionable solutions. Another key component of this position will be ownership of analytics support and strategy for Rover’s account safety and fraud mitigation program. This role requires a unique skillset: the ideal candidate must be comfortable translating ambiguous business problems into crisp requirements, and then using those to build creative data products that meet niche business needs.

Requirements

• At least 4 years experience working cross-functionally with complex datasets to support organizational decision making.
• Excellent verbal and written communication skills. Specifically, you know how to narrate analysis and results to business partners in a useful, concise, and meaningful way.
• You are extremely comfortable with receiving stakeholder questions and independently translating them into clear, actionable analytical problems to solve, all with relative autonomy.
• You have hands-on experience building out data abstractions using tools such as DBT or Airflow as well as a variety of data visualization tools (e.g., Mode, Looker, Periscope, Tableau, etc.)
• Strong proficiency with SQL. You would feel confident reviewing code produced by other analysts and data scientists

Nice To Haves

• Masters degree in a quantitative field OR on the job experience with applied statistics.
• Ability to code in Python/R is a plus
• Hands-on experience working with customer service tool data sets (e.g., Zendesk)
• Hands-on experience running A/B tests and experiment design

Responsibilities

• Strategic Planning & Measurement: Partner with Trust and Safety leadership to define the strategy for measuring program health and operational performance, including establishing comprehensive metrics, developing crisp reporting, and setting up monitoring rhythms.
• Performance Analysis: Conduct in-depth analysis of key Trust and Safety operational metrics to identify emerging trends and opportunities, which will inform deeper research and analytical efforts.
• Executive Communication: Develop and present crisp narratives resulting from analytics findings and investigations to senior Operations leaders, focusing on both identified problems and proposed solutions.
• Fraud Mitigation: Collaborate with Account Safety leadership to measure program performance and proactively identify and mitigate fraud trends on the Rover platform.
• Thought Partnership: Serve as a strategic partner and advisor to business leaders, making data-driven recommendations on investments and optimization strategies within Trust and Safety.
• Data Infrastructure Support: Support the construction and maintenance of our core reporting abstractions (built in dbt).

Benefits

• Competitive compensation
• 401k
• Flexible PTO
• Competitive benefits package, including medical, dental, and vision insurance
• Commuter benefits
• Bring your dog to work (and unlimited puppy time)
• Doggy benefits, including $1000 toward adopting your first dog
• Stocked fridges, coffee, soda, and lots of treats (for humans and dogs) and free catered lunches semi-monthly
• Regular team activities performed in person and virtually

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees