Analyst, Business Automation

Roku•New York, NY

5h•$83,000 - $94,000•Hybrid

About The Position

Roku is looking for an Business Automation Analyst to join our expanding Revenue Operations team. This role will focus on supporting and improving internal tooling processes, with a specific focus on our proprietary Order Management System (OMS). The Business Automation Analyst will be responsible for monitoring support channels, analyzing troubleshooting data and contributing to feature development, through user acceptance testing (UAT) and end user training, helping ensure smooth adoption of new features. This role requires a strong problem-solving mindset, excellent communication skills, and an eagerness to learn. The ideal candidate will be proactive, adaptable, and have a desire to think strategically in order to drive meaningful change within the organization. They should over-index on ownership, taking initiative and responsibility for their work.

Requirements

2-4 years of experience in business operations/automation, sales planning, account management or a related field.
Strong understanding of the digital and CTV advertising industry, with a desire to align processes and solutions to drive business outcomes.
Strong analytical skills with the ability to identify patterns and insights from troubleshooting data.
Excellent written and verbal communication skills, with a strong ability to document processes and create training materials.
Ability to work collaboratively across teams and effectively manage multiple tasks in a fast-paced environment.
Experience with order management systems and revenue optimization solutions used in the advertising industry

Nice To Haves

Experience with user acceptance testing and training facilitation preferred.

Responsibilities

Own and actively monitor the OMS support channel, responding to user inquiries and escalating issues as needed.
Collect and analyze troubleshooting data to identify patterns and opportunities for improvement, working with Product and Engineering teams to address them.
Take ownership of select OMS features and initiatives under the supervision of the Sr. Manager.
Participate in stakeholder discovery meetings to gather requirements and inform feature development.
Organize and facilitate UAT sessions, collecting and synthesizing end-user feedback for continuous improvement.
Create and maintain detailed user guides for OMS, ensuring clarity and usability.
Develop all training materials for OMS releases, including features outside of direct ownership.
Assist in and lead end-user training sessions to ensure seamless adoption and usage of OMS updates.