Analyst Billing

Enbridge • Gastonia, NC

13d • Hybrid

About The Position

Are you ready for an outstanding opportunity to support and develop the future of customer billing at Enbridge? As the Lead Customer Billing Representative, your responsibility will be focused on the most complex billing activities, driving accurate execution, advanced reporting and resolution of high‑impact billing issues across large‑volume and residential accounts. Your expertise will help us maintain our high standards and implement innovative billing solutions. In the role of Lead Customer Billing Representative, you will lead and support billing staff in coordinating, processing, and preparing bills and reports for Enbridge. You will analyze performance trends and work together to develop strategies that influence outcomes. If this sounds like you, apply today!

Requirements

• Associate degree or equivalent experience preferred in Business Administration, Accounting or Finance.
• 6+ years related experience (e.g., customer service, credit, payments, accounting, finance).
• Proven skills in using customer billing systems.
• Excellent math and analytical skills.
• Ability to work independently with accuracy and speed.
• Strong decision-making and problem-solving skills.
• Proficiency in Microsoft Excel and Word.
• Excellent oral and written communication skills.
• Demonstrated ability to coach, mentor, and train others.

Responsibilities

• Serve as the subject‑matter expert for the Gastonia billing team’s most complex billing activities, driving accurate execution, advanced reporting, and resolution of high‑impact billing issues across large‑volume and residential accounts.
• Partner closely with Operations, Contact Center, Credit and leadership to ensure billing accuracy, compliance, and transparency for both high‑volume and residential customer segments.
• Through detailed analysis, root‑cause investigation, and process optimization, this position plays a critical role in mitigating billing risk, supporting decision‑making and enhancing the overall customer experience.
• Provide coaching, mentoring, and technical guidance to team members.
• Handle advanced billing issues as a subject matter expert.
• Analyze, audit, and review billing cycles to ensure accuracy.
• Investigate and manage complicated billing concerns,
• Prepare weekly and monthly reports for management.
• Monitor, maintain, verify, analyze, and reconcile billing and metering system reports.
• Enter appropriate adjustments into billing systems.
• Use extensive knowledge of rates to identify the most effective billing methods.
• Participate in testing and implementation of computerized billing systems.
• Interpret contracts and regulatory requirements for accurate billing.
• Monitor billing controls to identify and resolve complex issues.
• Offer billing technical support to business partners during emergency response.
• Collaborate with business partners to address complex billing discrepancies.
• Provide technical expertise for specialized billing needs.

Benefits

• A flexible benefits program that allows each employee to select the level of coverage needed for their family in the areas of health, dental, insurance and disability
• A paid maternity and parental leave benefit that offers up to 20 weeks of paid leave for birth-giving parents and up to 12 weeks for other eligible parents, providing flexibility and support during this important life event
• Valuable retirement savings plans, including a savings plan with company stock as an investment option
• Paid time off/vacation/sick, plus paid personal days off (depending on location), and paid holidays
• An Employee and Family Assistance Program
• A Wellness Program, which focuses on supporting healthier employees by providing tools, resources, and opportunities to improve physical, mental, social, and financial well-being
• Enbridge’s FlexWork (hybrid work model) offers eligible employees (Manager and below) the option to work from home on Wednesdays and Fridays, opt for a compressed workweek schedule, and have flexible start and end times. Role requirements determine your eligibility for each option.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees