Billing Analyst

Cencora • New Hyde Park, NY

2d • Hybrid

About The Position

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details This role is in support of Cencora's distribution services in the US operating through our AmerisourceBergen business. Shift Details: Monday - Friday 8am -5pm (Hybrid 2-3 days in office)

Requirements

• Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two to four year degree or equivalent combination of experience and education.
• 1-2 years’ experience in a billing and/or accounts receivable role
• Strong knowledge of Microsoft programs, especially Excel
• Knowledge of general accounting principles.
• Knowledge of Accounts Receivable (AR) activity and/or billing
• Strong analytical skills with the ability to perform in-depth invoice and payment analysis.
• Excellent communication, both orally and in writing, and interpersonal skills to maintain effective relationships with internal and external stakeholders.
• Detail-oriented with the ability to identify and resolve discrepancies independently.
• Team player with a proactive approach to problem-solving and driving results.
• Results-driven mindset with a focus on accuracy and efficiency.
• Strong organizational skills to manage multiple priorities effectively.
• Commitment to collaboration and continuous improvement.

Nice To Haves

• Experience with IES/OneView is preferred or an Automated Broker Interface (ABI) but not required.
• Preferred background in Incoterms, U.S. customs brokerage, logistics, and transportation operations
• Experience with high-profile and/or high-volume account management and customer dispute resolution preferred.

Responsibilities

• Billing Operations: Trace sources of billing errors, correct documentation (crediting and reissue invoices), and process final billing efficiently. Fully understand the technical requirements for World Customs Brokerage (WCB) billing and its impact on the World Courier network and systems (TMS). Set up charges-only jobs in TMS as needed to ensure accurate billing of duties and related brokerage fees. Ensure the timely issuance of bond invoices to customers and perform monthly reconciliations to verify that invoices are issued promptly and accurately in alignment with vendor-provided invoices. Maintain documentation to ensure compliance with audit standards and organizational policies.
• Invoice Accuracy and Dispute Resolution: Collaborate closely with World Courier Accounts Receivable, World Courier Finance, as well as internal departments and customer organizations, to ensure invoices are billed to the correct customer and disputes or returns are resolved to meet customer expectations. Conduct detailed analysis of customer invoices and payments to identify and resolve disputed items. Ensure timely and accurate processing of customer credit balance and return requests.
• Account Management, Collections, and Backup Coverage: Review and manage high-volume and/or high-profile accounts, ensuring accurate and timely billing and collection activity. Identify payment discrepancies, initiate the dispute resolution process, and follow up to drive timely resolution. Support collections efforts for World Customs Brokerage Inc. invoices in coordination with the World Courier Accounts Receivable team. Provide day-to-day collections support as needed and serve as the primary backup for the AR Analyst, including assuming ownership of assigned collection activities and acting as the customer point of contact for billing and past-due matters during the AR Analyst’s absence.
• Reporting and Analysis Generate and distribute ad-hoc reports to internal and external stakeholders to support billing and dispute resolution activities.
• Team Support and Leadership: Act as the “go-to” system resource within the team, providing expertise and guidance. Assist in training and mentoring new team members, following up to ensure their success.
• Miscellaneous: Perform various other duties as needed.

Benefits

• We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level