AMS Solutions GTM Lead

ServiceNow • Santa Clara, CA

19d

About The Position

We are seeking a visionary and execution-focused Horizontal Solutions Americas GTM Strategic Leader to drive transformative growth across our Horizontal Solutions portfolio. This senior executive will blend strategic acumen with deep operational and practitioner experience, serving as a trusted advisor to our most senior customers and internal stakeholders including the President of Americas. The ideal candidate is a proven operator with a strong bias for action, a track record of CXO-level engagement, and the ability to translate strategy into scalable, customer-centric execution.

Requirements

• 12+ years of experience in GTM strategy, business operations, or customer success, with at least 5 years in a senior leadership role.
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Proven track record of driving strategic initiatives and operational execution in complex, matrixed environments.
• Deep experience engaging with CXO-level stakeholders and influencing executive decision-making.
• Strong analytical, communication, and storytelling skills.
• Experience in SaaS, cloud, or enterprise technology preferred.
• MBA or equivalent advanced degree is a plus.

Nice To Haves

• Experience in SaaS, cloud, or enterprise technology preferred.
• MBA or equivalent advanced degree is a plus.

Responsibilities

• Define and lead the Americas GTM strategy across Horizontal Solutions, aligning with corporate objectives and market dynamics.
• Partner within the Horizontal solutions GTM team, marketing, sales, partner organization, and customer success to ensure cohesive execution and value delivery.
• Build and nurture executive-level relationships with strategic customers, acting as a trusted advisor and advocate.
• Champion customer-centricity across the organization, ensuring feedback loops inform product and GTM decisions.
• Drive cross-functional alignment and execution across GTM motions, including launch planning, enablement, and performance tracking.
• Establish and optimize operating models, governance frameworks, and KPIs to ensure accountability and impact.
• Stay ahead of market trends, competitive shifts, and emerging technologies to inform GTM strategy and positioning.
• Represent the company at industry events, panels, and executive forums.
• Lead and mentor a high-performing team of GTM strategists, practitioners and operators.
• Foster a culture of innovation, collaboration, and continuous improvement.

Benefits

• Executive-level visibility and impact.
• A dynamic, collaborative environment with top-tier talent.
• Competitive compensation and benefits.
• Opportunities for growth and leadership across the organization.
• health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees