AmeriCorps Client Preparedness Coordinator

SBP•New Orleans, LA

About The Position

Service Position Summary: Ready to make a lasting impact in disaster recovery? We're seeking passionate individuals to join our team or serve with AmeriCorps. Natural disasters are increasing in size and frequency, and displacing over 15 million people each year. Hurricanes like Maria, Milton, Helene, and Ian disproportionately affect under-resourced communities, whose road to recovery often takes years to complete. SBP is dedicated to reducing the time between disaster and recovery, a process that includes helping individual homeowners and communities rebuild after a disaster. Over the course of 10 months, you can help us rebuild homes, repair lives, and fortify families from reaching their breaking point. As an SBP AmeriCorps member, you can choose to directly assist in our construction and disaster deployment efforts or decide to play a crucial role in coordinating services to disaster survivors. 1. SBP prepares individuals, communities, and organizations to mitigate risk and speed recovery. 2. SBP shapes federal policy and system change and state and local disaster recovery programs to be more efficient and effective. 3. SBP builds resilient communities efficiently and effectively and shares our proven model and approach with others. Client Preparedness Coordinators serve as liaisons between SBP’s Prepare Program and Build Program by leading preparedness campaigns at assigned Operating Sites. As localized disaster preparedness experts, Preparedness Coordinators are tasked with executing community-wide preparedness engagements and working with SBP’s past and current clients to increase their knowledge and capacity to make more informed disaster preparedness decisions.

Requirements

Be at least 17 years of age or older.
Have a high school diploma or its equivalent
Be a citizen, national, or lawful permanent resident alien of the United States
Strong interpersonal skills, including active listening.
Ability to maintain a calm, professional demeanor in challenging situations, including client crises.
Ability to clearly communicate needs and expectations to people of various backgrounds.
Demonstrated problem-solving skills.

Nice To Haves

Spanish language proficiency with excellent verbal and written communication skills (preferred)

Responsibilities

Deliver preparedness and disaster resilience trainings and execute community-wide engagement events at assigned Operating Sites
Conduct outreach activities with the goal of developing partnerships to collaborate on preparedness and readiness initiatives and expand reach throughout the local community
Accurately document and track records, including resource distribution, attendance/participation at engagements, post-engagement feedback, and outreach and partnership development with strong attention to detail through the use of software such as Canva, Google Sheets, Salesforce, and Form Assembly
Work with Volunteer Coordinators to engage with previous volunteers and groups by regularly communicating about upcoming preparedness trainings and events
Customize preparedness materials to be specific with local information and resources.
Distribute disaster preparedness resources to current and past SBP clients
Assist current and past SBP clients with the creation of preparedness plans and linking them with additional external resources as needed
Collaborate with Client Service Coordinators to embed preparedness information into the client services process and provide support and tracking of engagement by meeting regularly to discuss progress
Meet regularly with the Prepare Team Supervisor to discuss goals, priorities, professional development, and any other issues and be open to regular coaching and feedback
Participate in outreach and planning for preparedness special events that support the goals of the AmeriCorps project
Support fundraising efforts that meet the goals of the AmeriCorps project (This will account for less than 10% of a member’s total hours.)
Adhere to SBP’s Construction Manual and Safety Protocol and participate in regular safety training.
Participate in September 11th Day of Remembrance and Martin Luther King Jr. Day of Service events, which may take place on a weekend or during holidays and include activities outside of the scope of typical day-to-day functions

Benefits

Stipend of $2,227.90 per month (pre-tax)
Free individual health insurance
A housing stipend of $175/month for AmeriCorps alumni
Relocation reimbursement of up to $500 for eligible members
Segal Education Award of $7,395 (Can be used as tuition assistance and/or for repaying qualified student loans and is awarded upon successful completion of a 10-month term of service)
AmeriCorps Childcare Benefits Program
Student loan forbearance for qualified loans
Free Mental Health, Financial, and Legal support through the Member Assistance Program
Member TIme Off: Time off is available to each member who is on track to meet or exceed their AmeriCorps hours in a term. Members are not guaranteed time off as part of their AmeriCorps term of service, but they may submit a Time-Off Request via Paylocity to their supervisor for approval. The supervisor and AmeriCorps Program Manager will consider factors such as a member’s progress towards completing their service hours and the potential impact the member’s absence may have on program operations when determining time off approvals.

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