FEMA Appeals AmeriCorps Client Service Coordinator

SBP • New Orleans, LA

12d

About The Position

Service Position Summary:
SBP, a social impact organization focused on disaster resilience and recovery, solves the challenges facing at-risk communities and scales impact with a proven model that brings the rigor of business and innovation to reduce risk, create resilient communities, and streamline recovery. By taking this holistic approach, SBP shrinks the time between disaster and recovery. SBP does this in three connected ways—prepare, shape, and build.

1. SBP prepares individuals, communities, and organizations to mitigate risk and speed recovery.
2. SBP shapes federal policy and system change and state and local disaster recovery programs to be more efficient and effective.
3. SBP builds resilient communities efficiently and effectively and shares our proven model and approach with others.

A Client Service Coordinator is part of SBP’s Disaster Assistance Program and supports SBP’s clients with understanding and navigating the FEMA appeals process to aid in their recovery. The CSC helps to identify and remove barriers to clients’ recovery. Client Services Coordinators will support SBP’s Disaster Assistance Program’s call center and serve as the first point of contact for many survivors on their road to recovery. To best support clients, Spanish language proficiency is preferred.

Requirements

• Be at least 17 years of age or older.
• Have a high school diploma or its equivalent
• Be a citizen, national, or lawful permanent resident alien of the United States
• Strong interpersonal skills, including active listening.
• Ability to maintain a calm, professional demeanor in challenging situations, including client crises.
• Ability to clearly communicate needs and expectations to people of various backgrounds.
• Demonstrated problem-solving skills.

Nice To Haves

• Spanish language proficiency with excellent verbal and written communication skills (preferred)

Responsibilities

• Identify and support prospective clients, working with them to complete a FEMA application for assistance either in person, via phone, or video platforms such as FaceTime or Zoom.
• As assigned, assist clients with their application or appeal to FEMA either in person, via phone, or via video platforms such as FaceTime or Zoom.
• Prepare and present prospective client cases to site leadership for funding and construction.
• Assist clients in navigating and applying for external funding to support specific recovery needs.
• Manage a caseload of 30-40 clients, acting as a reliable point of contact through their initial application for assistance through the rebuilding process.
• Refer clients who are in need of housing, food, or other support to appropriate service providers.
• Meet weekly with the Client Services Manager to discuss goals, client cases, professional development, and any other issues, and be open to feedback and coaching.
• Input client data and upload documents into Salesforce and update case notes daily.
• Adhere to SBP’s Construction Manual and Safety Protocol and participate in regular safety training.
• Participate in September 11th Day of Remembrance and Martin Luther King Jr. Day of Service events, which may take place on a weekend or during holidays and include activities outside of the scope of typical day-to-day functions.

Benefits

• Stipend of $2,227.90 per month (pre-tax)
• Free individual health insurance
• A housing stipend of $175/month for AmeriCorps alumni
• Relocation reimbursement of up to $500 for eligible members
• Segal Education Award of $7,395 (Can be used as tuition assistance and/or for repaying qualified student loans and is awarded upon successful completion of a 10-month term of service)
• AmeriCorps Childcare Benefits Program
• Student loan forbearance for qualified loans
• Free Mental Health, Financial, and Legal support through the Member Assistance Program
• Member TIme Off: Time off is available to each member who is on track to meet or exceed their AmeriCorps hours in a term.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED