Americas Payroll Coordinator

activpayroll • Venice, FL

13d

About The Position

Our payroll operations are the at the heart of our business, managing a portfolio of customers managing the delivery of our customers payroll across the Americas region, ensuring that the service is consistently delivered accurately and on time while providing a best-in-class customer experience.

The Americas Payroll Coordinator role is at the heart of our ongoing global payroll operations, acting as the interface between our global customers and in-country partners to ensure that their payrolls are consistently delivered accurately and on time while providing a best-in-class customer experience.

Requirements

• Self-motivated with a passion for great service delivery
• A genuine commitment to delivering the highest standards of customer service, ready to go above and beyond to make sure the customer needs are at the heart of every action
• An unusually high attention to detail, with the ability to spot errors or notice when things “just don’t look right” - and motivated to follow these through to resolution
• Really good skills with databases, systems and software packages, especially Microsoft Excel
• A proactive approach to customer management, making sure that customers are fully updated and never in any doubt as to how their service is being delivered
• An honest and authentic communication style, able to face into both positive and difficult conversations
• A drive to be a brilliant team player, supporting colleagues across the team to ensure that customer service delivery is consistent across the department, providing help and guidance and ensuring no one is left behind

Responsibilities

• Acting as the focal point for a varied portfolio of payroll clients, delivering consistently fantastic customer service
• Working closely with our network of in-country payroll partners to ensure customer payrolls are delivered on time and accurately
• Hosting and chairing regular governance calls with customers to track progress, review performance and identify opportunities for improvement
• Preparing monthly governance reports by country
• Ensuring that payroll manuals are relevant and updated regularly to reflect current processes
• Preparing payroll calendars and checklists, ensuring that checking sheets are completed for every payroll processed
• Answering queries from customers, partners and colleagues, troubleshooting and resolving where possible, or escalating more complex issues through our internal channels

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed