Payroll Coordinator

University of Colorado • Denver, CO

5d • $62,000 - $66,000 • Remote

About The Position

At the System Administration office at the University of Colorado, we are dedicated to building a workplace where everyone feels valued, supported, and empowered to thrive. Our office is committed to fostering a culture where employees find community, a sense of belonging, and the opportunity to contribute meaningfully to our mission and purpose.
By joining our team, you’ll have a direct impact on shaping the future of higher education. In addition to the Office of the Board of Regents, the University of Colorado’s system administration includes 19 units that provide essential services to CU’s campuses in Aurora, Boulder, Colorado Springs, and Denver, as well as the Office of the President. While not a part of any one campus, we are proud to serve in the centralized office for the University system. Together, we ensure CU continues to deliver outstanding education, groundbreaking research, and valuable service to our communities.
We believe in creating an environment where the unique experiences and perspectives of everyone are embraced, enriching the work we do and the strategic outcomes we pursue. If you’re passionate about making a difference, contributing to a dynamic team, and supporting a mission that matters, we encourage you to apply and be part of our journey. Learn more about CU System Administration.
Position Summary:
The position of the Payroll Coordinator serves as part of a Payroll cross-functional team consisting of HCM/Payroll Support, Payroll Coordinators and Payroll Processors. The teams work together, sharing information, with identified campus staff, students, and system users, rotating as determined by team and leadership. This position advises, supports and counsels university faculty, staff, students, retirees and their dependents through payroll policies and procedures and assists department users entering new or correctional payroll transactions into the Human Capital Management (HCM) system. Professional customer service and proficient oral and written communication is required of this position.

Payroll Coordinators (Specialists) are responsible for the day-to-day payroll functions. They work closely with HCM/Payroll Support Professionals to assess incoming issues or concerns and determine the best way to resolve them. This role must determine the customer’s knowledge base to educate them on appropriate procedures to ensure timely and accurate payroll payments and may guide users to the appropriate resource materials and training guides. This role will escalate issues to other members of their payroll team as appropriate. This role will be responsible for recording contact information and resolutions into the ES ticketing system.
This position reports to the Assistant Director of Payroll Operations and is exempt from the State of Colorado Classification System.

Requirements

• Bachelor’s degree from an accredited institution of higher education (education requirement may be substituted by professional experience)
• Two (2) years experience in a Customer Service environment
• Exceptional written and oral communication skills.
• Demonstrated ability to work independently and under pressure, to manage multiple concurrent tasks and responsibilities, and to deal with changing priorities, while maintaining personal effectiveness.
• Demonstrated high level of commitment to customer service.
• Demonstrated proficiency in Microsoft Office programs.
• Demonstrated ability to establish and maintain good working relationships with co-workers, supervisors, other University personnel, and the public.

Nice To Haves

• Three (3) years of equivalent experience, as stated above
• Experience in Higher Education environments
• Experience with PeopleSoft HCM system
• Experience calculating a paycheck including gross to net, benefits, social security, Medicare, federal and multistate taxes
• Professional Payroll certifications (CPP)

Responsibilities

• Support day to day payroll responsibilities which include processing off-cycle payments, overpayments, ACH bank returns (partial and full), bank pulls, garnishments, life claims, deduction and contribution adjustments, SSA, Child Services, letters requesting salary information, payroll expense transfers, tax adjustments, and other duties as assigned.
• Provide support to campus users regarding CU policies and procedures, HCM system, including questions with position data, job data, personal data, tax withholding, and time collection.
• Answer questions and resolve issues in a timely manner related to Time and Attendance and Absence Management.
• Work with other members of the payroll cross-functional team regarding escalated issues.
• Provides timely feedback to the organization regarding service failures or customer concerns.
• Prepare and/or review written step-by-step guides on duties to support knowledge transfer opportunities for other members of the payroll cross-functional team.
• Prepare and/or review written step-by-step guides to assist campus partners with policy and procedures.
• Build sustainable relationships with team and campus staff through trust and open and interactive communication.
• Track all escalations and calls via the ticketing system.
• Adhere to established metrics with regards to ticket closure.
• Ensure the professional delivery of HCM and payroll actions in compliance with Employee Services technical guidelines, administrative policies and procedures.

Benefits

• No-cost or low-cost medical & dental plan options, some inclusive of IVF assistance.
• Disability, Life, Vision Insurance options.
• Multiple retirement planning options including a mandatory 401(a) plan where CU contributes 10%25 of your gross pay, a 401k or 403b plan and a 457 deferred compensation plan.
• Pre-tax savings plans, such as Health care and Dependent care flexible spending accounts.
• Embrace a healthy work-life balance with ample sick and vacation leave, along with at least 12 paid holidays. This includes a dedicated week off for winter break.
• 6 weeks of parental leave to adjust to the joys of parenthood.
• A tuition benefit program for you and/or your dependents.
• Free RTD EcoPass and Free Onsite Parking at our 1800 Grant Street Office.
• Many additional perks & programs with the CU Advantage.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 11-50 employees