Amenity Services Coordinator

Metro National Corporation•Houston, TX

7h•Onsite

About The Position

The Amenity Services Coordinator will work closely with Property Management to support the planning, coordination, and delivery of daily amenity services, meeting room operations, and tenant engagement, at Memorial City Plaza. Acting as a key facilitator of the tenant experience, this role emphasizes service, organization, and collaboration to ensure seamless execution and tenant satisfaction. As a representative of MetroNational, the ideal candidate will bring enthusiasm, excellent communication skills, and a proactive approach to supporting an outstanding workplace environment.

Requirements

Bachelor’s degree (BA/BAS) from four-year college or university.
2+ years’ related experience and/or training
Excellent interpersonal, oral, and written communication skills
Must be able to solidify positive working relationships at all levels of the organization.
A natural connector/networker; someone who is passionate about meeting and talking to tenants, guests and local organizations to help build connections and future business growth.
Creative and forward-thinking mindset
Strong organizational and time management skills
Ability to author reports and business correspondence
Ability to effectively present information and respond to questions from tenants, guests and management.
Must be able to understand and communicate effectively to tenants, guests, local organizations, vendors, and employees.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, or schedule form.

Responsibilities

Coordinate and support the successful execution of tenant and in-house meetings, amenities programming, and support of tenant event planning and execution, ensuring alignment with approved designs, budgets, and schedules.
Oversee day-to-day meeting room operations, including monitoring and responding promptly to booking inquiries, managing the reservation system and calendar, coordinating room setups, A/V requirements, catering, and other logistics with vendors and facilities staff, ensuring meeting spaces are clean, functional, and properly staged, serving as the main point of contact for meeting planners and providing on-site support, documenting meeting activity and compiling usage data, and conducting follow-up outreach to confirm client satisfaction and gather suggestions for improvement.
Gather, organize, and interpret feedback from tenants and guests regarding amenities and services, and share insights with Property Management to inform ongoing improvements.
Assist with the planning and delivery of tenant-focused amenities, including coordinating daily and weekly amenity services such as Work n’ Mother, conference rooms, wellness rooms, event spaces and other amenities, creating and maintaining amenity schedules and promotional materials, ensuring all spaces (lounges, wellness rooms, break areas, etc.) are maintained to high cleanliness and presentation standards, and monitoring amenity usage and tenant engagement levels to help adjust offerings based on interest and participation.
Build and maintain strong tenant relationships by providing consistent, high-touch service and demonstrating a genuine interest in creating a positive workplace experience.
Support vendor and contractor coordination, including scheduling service providers for recurring and one-time needs, ensuring vendors follow building protocols and meet quality standards, and tracking contract requirements and service deliverables.
Create and circulate event and amenity communications, such as digital flyers, tenant newsletters, and updates, in alignment with MetroNational branding guidelines.
Provide regular updates to on-site teams regarding amenity activities, meeting room schedules, and service adjustments to ensure seamless daily operations.
Conduct frequent walkthroughs of all tenant-facing areas to identify and address maintenance issues, cleanliness concerns, or supply needs, coordinating with appropriate departments as necessary.
Ensure compliance with MetroNational policies and procedures related to events, meetings, and legal/contractual obligations.
Support the Experience Team on delivery and facilitation of tenant engagement events and activations