Amenity Operations Manager

KW Property Management Careers•Miami Beach, FL

3d•Onsite

About The Position

As the key employee liaisons between the client and KWPM services & internal support staff, the Amenity Operations Manager must perform the job duties with a view toward projecting a professional and competent image: Service to the customer in a friendly and outgoing manner is essential, while timeliness and professional appearance are key. The position is fundamental to the administrative and operational functions of the Company/Property and as such requires established organizational skills, with attention to detail and solid time management, and good interpersonal skills. Manager on duty for all amenities on property including evening hours and weekend hours events. Maintain common areas and property amenities in a professional and a presentable condition. Ensure all new employees complete on-site orientation with their department supervisor and reports on completion to the General Manager. Keep employees motivated and engaged per company standards through training and development. Provide leadership support to team members so that they have been given the tools and resources to meet and exceed expectations. Promptly communicate resident and guest concerns to Management Office. Direct all inquiries regarding all Association affairs not addressed in the Front Desk Manual or beyond Concierge scope of duties to the Management Office. Respect resident and guest privacy, perspective, priorities, time and resources. Evaluate the efficiency of day-to-day procedures and apply improvements. Revise and/or formulate standards/policies to meet the buildings needs and promote their implementation. Be capable of identifying and implementing positive change within the team. Make recommendations to the Management Office on capital improvements to the condominium building to ensure residents receive optimum enjoyment of building aesthetics, privacy, services and amenities. Because of the fluctuating demands of the daily operations, it will be necessary each employee is able to perform a multitude of distinct functions in all the departments; therefore, as an essential part of the position, the expectation is that all team members assist where needed to ensure the member expectations are exceeded.

Requirements

Prior experience in a related position at a 5-Star Luxury Condo Property or Hotel with similar amenities
A minimum of 2 years’ Leadership experience.
Prior Hospitality Training at a 5-Star Property or University Degree Program is required.
Working knowledge of computer, Smart Phone, and associated programs; MS Office Suite.
Ability to multi-task, set, and manage priorities.
Excellent communication and listening skills in order to interact with a diverse and multi culture population
Must function in team organized environment
High School Diploma, Undergraduate Degree and/or Work Equivalent

Nice To Haves

English and Spanish Language Skills are highly preferred for this role.

Responsibilities

Manager on duty for all amenities on property including evening hours and weekend hours events.
Maintain common areas and property amenities in a professional and a presentable condition.
Ensure all new employees complete on-site orientation with their department supervisor and reports on completion to the General Manager.
Keep employees motivated and engaged per company standards through training and development.
Provide leadership support to team members so that they have been given the tools and resources to meet and exceed expectations.
Promptly communicate resident and guest concerns to Management Office.
Direct all inquiries regarding all Association affairs not addressed in the Front Desk Manual or beyond Concierge scope of duties to the Management Office.
Respect resident and guest privacy, perspective, priorities, time and resources.
Evaluate the efficiency of day-to-day procedures and apply improvements.
Revise and/or formulate standards/policies to meet the buildings needs and promote their implementation.
Be capable of identifying and implementing positive change within the team.
Make recommendations to the Management Office on capital improvements to the condominium building to ensure residents receive optimum enjoyment of building aesthetics, privacy, services and amenities.
Assist where needed to ensure the member expectations are exceeded.