Product Manager Amenity Services, Vice President

JPMorgan Chase•New York, NY

15d

About The Position

Join us in shaping the future of the employee experience by helping reimagine how we deliver hospitality, food, and workplace services across the globe. Make a meaningful impact by defining and delivering high-quality experiences that resonate with employees, clients, and guests. As a Product Manager within Amenity Services, you are in integral part of the team that innovates new offerings and leads end-to-end delivery. As a core leader, you act as the voice of our end-users, defining, shaping, and executing on the services that bring our workplaces to life, from dining and pantries to conference centers and guest registration. Drawing inspiration from the hospitality, food & beverage, and software industries, you will blend physical experiences with digital solutions to create consistent, frictionless, and high-satisfaction experiences for employees and guests. You will partner closely with our technology, operations, and design teams to transform services into scalable, data-informed “products” that deliver measurable business and user value.

Requirements

5+ years of experience or equivalent expertise in product management, management consulting, or operations
Advanced knowledge of the product development life cycle, design, and data analytics
Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
Strong storytelling and presentation skills and the ability to build strategic narratives, structure information visually, and communicate ides with clarity and influence
Familiarity with product life cycle management, including discovery, delivery, or adoption
Demonstrated experience collaborating with cross-functional teams in operations, design, technology, and analytics to deliver complex initiatives
Familiarity with JIRA, Confluence, and analytics tools fro product tracking and collaboration
Working knowledge of user research, UX Design, and data analytics to inform decisions and measure product performance
Excellent relationship management skills and the ability to influence without direct authority in a matrixed, global organization

Nice To Haves

Demonstrated prior experience working in a highly matrixed, complex organization
Experience in productizing services or bringing operational programs into a structured product model
Background in hospitality, workplace experience, or amenity management with an understanding of how physical services intersect with digital tools
Demonstrated ability to distill complex information into executive-ready visuals, reports, and presentations
Strategic and creative thinker with an eye for operational detail and service excellence

Responsibilities

Develops a product strategy and product vision that delivers value to customers
Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
Conduct product discovery and research using data, employee feedback, and market insights to identify and prioritize high-impact opportunities
Benchmark and ideate new concepts, drawing inspiration for the hospitality, workplace, and service design industries to inform innovation and continuous improvement
Tell the story by building clear, compelling narratives through presentations and visuals that align cross-functional partners and senior leaders around product priorities and outcomes
Shape the product roadmap for one or more amenity service lines, helping define the strategy, goals, and outcomes that enhance the employee and guest experience
Collaborate with design, technology, and operations to translate needs and insights into clear product requirements, pilots, and launches that improve service quality and consistency
Support product delivery and rollout, ensuring new tools, services, and experiences are implemented effectively across diverse regions and operations team
Define and track success metrics to measure product adoption, satisfaction, and operational impact; use analytics and user feedback to guide iteration