Air Mobility Command (AMC) Technical Account Manager - Government Aviation

Viasat, Inc.

3d•Onsite

About The Position

We are looking for an AMC Technical Account Manager to join our Government Aviation team! The AMC Technical Account Manager position is a new role envisioned to be a liaison between Air Mobility Command and the Viasat Government Solutions and Services (GSS) organization. In this role you will support existing contracts supporting VIP/SAM, KC-135 and deployable gateway communications systems. This position will be strategically located to provide on-site, in-person support to the Air Mobility Command organization. In this position, you will drive the Viasat relationship within AMC and will advocate the growth and adoption of the Viasat products and services within the USAF mission. The business area will look for this position to help execute and further develop the partnerships and mission success on existing and new programs. You will serve as an on-site liaison and provide coordination between GSS Leadership, Business Development, Program Managers, and the broader Viasat enterprise.

Requirements

5+ years of proven experience in a technical account facing role or similar customer facing role
Bachelor’s Degree, (STEM preferred) or equivalent experience
Demonstrated experience managing customer expectations and delivery scope
Excellent interpersonal skills that build positive relationships with other team members
Solid understanding of military aircraft platforms and organizations, particularly within USAF
Ability to present complex technical material to a variety of audiences
Ability to lead multi-functional teams
Understanding of satellite communication systems and technologies
US citizenship required
Ability and willingness to obtain up to a Top Secret clearance
Willingness and ability to travel up to 20%, domestic and internationally
Must be able to work on the Scott Air Force Base

Nice To Haves

Military experience/understanding is highly desired
Proficiency in Microsoft Office
#LI-BBS

Responsibilities

Be a problem solver who proactively leads and finds solutions both internally and externally
Provide business, technical, and product knowledge in support to ensure mission success
Address product related questions and technical challenges
Educate customers on how existing and new product features and functionality work
Generate periodic service performance reports and monitor service metrics to ensure optimal performance
Act as the interface to Viasat’s support organization to appropriately route customer requests and efficiently address critical topics
Partner with Business Development teams to form relationships with customers’ decision makers, business contacts, and influencers
Works with customers to understand their technical needs for products and services finding opportunities for Viasat
Provides technical guidance, status, and leadership to customers and internal teams for all account related activities
Manage within a cross-functional, matrix organization of engineers, developers, operations, logistics and field support as part of the customer program