Account Manager: Government Affairs

National Journal•Washington, DC

2d•$65,000 - $75,000•Hybrid

About The Position

National Journal is hiring an Account Manager to be a part of their Member Services team. This role is responsible for renewing an existing book of business, identifying potential upsell opportunities, and serving as the main point of contact for our clients when interacting with National Journal. National Journal is a premier research and insights company committed to helping organizations effectively navigate Washington. Best known as one of Washingtonâs most trusted media brands for nearly 50 years, our expertise is unmatched with teams of specialists dedicated to government affairs, communications, and political research, in addition to exceptional journalism. Our mission is to equip the thousands of government and business leaders in the nationâs capital with the intelligence, insights, and connections they need to save time, increase efficiency, and deliver success. What is National Journalâs Member Services Team? The National Journalâs Member Services team is a strong group of Account Managers, who provide white-glove service to our existing members, ensure members utilize their National Journal resources without issue and are responsible for renewing existing contracts and identifying upsell potential with existing clients. The Role: This role is looking for someone motivated by achieving revenue-based goals and being responsible for growing their individual book of business. This role offers the opportunity to become a thought partner with clients in the government affairs space.

Requirements

Motivated by revenue-related goals
Ability to build and maintain strong relationships with colleagues and clients
Willingness to work outside the strict job description parameters, thinking creatively about how to provide the highest level of customer/member service
Excellent written and oral communication skills
Demonstrated poise and grace under pressure
Excellent organization, multitasking, and prioritization skills
Strong initiative and a quick learner
Ability to be a team player -- no task is too big or too small
Strong organizational and time management skills, understanding the importance of internal processes
Entrepreneurial spirit - Track record of building new initiatives from conception to execution
Creative thinking and resourcefulness in problem-solving
Interest in policy and politics, the government affairs space
Bachelorâs degree from an accredited college or university with a strong academic record.

Nice To Haves

Professional experience in applicable fields, such as account management, sales, or customer success is a plus!

Responsibilities

Renewing and growing individual book of business, achieving individual and team-wide goals
Fostering relationships with high-level executives and heads of office at DCâs premier public policy organizations and proactively managing these relationships throughout the year to optimize the value of National Journal membership services
Consulting with members on best practices in the government affairs space
Participating and facilitating conversations about high-level policy issues, synthesizing and suggesting solutions that National Journal can provide based on best practices in the field
Demonstrating deep knowledge of National Journal products, able to suggest new ways members can utilize services
Developing effective strategies for maintaining visibility of services and deliverables at member organizations
Providing superior service to member organizations
Tracking and mapping client history and engagement to create strategic outreach plans, utilizing the platform, Churn Zero
Identifying successful trends and proactively suggesting innovative ways to iterate on existing products and services
Adapting to changing product offerings and internal processes, consistently keeping your clientsâ best interests at the center
Working collaboratively to provide market feedback to other parts of the business