Ambulatory Service Representative III - Kelsey Seybold Clinic: Tanglewood

UnitedHealth Group•Houston, TX

8h•$20 - $36

About The Position

Explore opportunities with Kelsey-Seybold Clinic, part of the Optum family of businesses. Work with one of the nation’s leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties. Take on a rewarding opportunity to help drive higher quality, higher patient satisfaction and lower total costs. Join us and discover the meaning behind Caring. Connecting. Growing together. The Ambulatory Service Representative (ASR) III performs detailed job requirements of a financial reviewer, patient service representative, PBX operator, appointments clerk and/or medical records clerk. The ASR III will perform other duties as assigned by the site manager. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

High School diploma or GED
2+ years medical office experience to include the following: Face to face customer service, cash handling, patient registration, appt. scheduling, medical billing, & experience in answering a multi-line telephone system, OR 1+ years KSC Experience as an Ambulatory Service Representative II
EMR experience
Familiarity with medical terminology
Solid computer skills and knowledge of Microsoft Office applications (MS Word, Excel, and PowerPoint) and web/Internet
Fluent in English, verbal and written

Nice To Haves

3+ years of working in a physician, hospital, or medical office environment
2+ years of insurance/managed care experience, to include insurance verification, being able to identify, communicate/articulate and understand the difference between insurance plans (HMO, PPO, EPO, etc.)
Epic experience
Bilingual- English and Spanish communication skills (oral and written)
Excellent customer service skills in person and over the telephone
Demonstrated customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving customer issues
Demonstrated ability to maintain strict confidentiality of all personal/health sensitive information
Demonstrated ability to effectively handle challenging situations and to balance multiple priorities
Demonstrated interpersonal skills which are required to interact with internal and external contacts in a courteous and patient focused manner