Ambulatory Informatics Lead: Aquisitions

The University of Kansas Health System•Lenexa, KS

1d•Onsite

About The Position

The Ambulatory Informatics and Operations Lead applies informatics knowledge and collaborates with operational leadership, end users of the electronic health record (EHR) revenue cycle, and IT staff to develop and drive adoption of standard workflows, assess usability and recommend optimizations. This role serves as the informatics lead on large ambulatory projects, executing them by leading the operational and informatics workflow analysis, design, build, testing, communication, KPI development, and escalation of barriers prior to and after go-live. The Lead understands key operational goals and drives optimizations towards those goals, and leads EHR and operational transformational governance groups to provide workflow expertise of the ambulatory system. As part of the region’s premier academic medical center, The University of Kansas Health System in Kansas City is a world-class healthcare provider and destination for complex care and diagnosis. The organization is driven by its commitment to service, continuous improvement, and the highest degree of excellence, fostering collaboration between physicians, nurses, researchers, educators, and other professionals to achieve discoveries and life-changing treatments.

Requirements

Bachelors Degree in related field of study from an accredited college or university.
High School Graduate.
5 or more years of informatics experience.
3 or more years of direct patient care experience.
Literature search/review experience.
EPIC Proficiency/Certification within 6 months of orientation completion as designated by role requirements.
Informatics certification within 1 year of orientation completion, as designated by role requirements.
Professional Clinical License or Certification in Kansas or Missouri.
Fluent English - Able to receive and communicate verbal communications with users, vendors, and other employees in English.
Demonstrates knowledge of computers and desktop software.
Ability to work autonomously, by demonstrating self-motivation and creativity.
Good communication, writing, organizational and presentation skills.
Ability to effectively interact with multidisciplinary teams including physicians, administrative staff, clinical personnel, and peers.
Demonstrates persistence to solving problems.
Must work with limited resources within designated time restraints.
Able to read technical documentation manuals.
Able to use the phone.
Able to use a computer.
Able to receive directions and follow through to completion.
Basic knowledge of Microsoft products.
Able to solve common design and development problems.
Able to apply critical thinking and interpersonal skills.
Has reliable transportation available in order to attend meetings and support users in multiple locations.

Nice To Haves

5 or more years of direct patient care experience.
Literature search/review experience.

Responsibilities

Perform the professional, clinical and or technical competencies of the assigned unit or department.
Lead large health system wide projects.
Demonstrate an expert understanding of clinic systems.
Execute projects by leading operational and informatics workflow analysis, design, build, testing, communication plans, KPI development and escalation of barriers prior to and after go-live.
Ensure standard workflows are implemented at go-live.
Follow system life cycle and transformation standards.
Guide project team members on driving changes through technology governance bodies.
Understand and advise on regulatory, compliance and quality standards of EHR documentation.
Utilize knowledge to modify and optimize standard work and change system build.
Lead EHR and operational governance groups providing ambulatory informatics and operational expertise.
Demonstrate expert understanding and expertise of clinical systems and operational standards.
Utilize that knowledge to review, analyze, and evaluate user and clinical system needs.
Round in clinics to understand operational workflows.
Lead ambulatory EHR optimization efforts ensuring ambulatory operational goals and compliance standards are met.
Independently identify opportunities for improvement.
Provide change management leadership and guidance to teammates and operational leaders.
Independently utilize and lead team members to utilize Lean methodologies (PDCA, SOP Documentations, etc.) to document standards and increase ambulatory efficiency.
Identify opportunities for adoption of standard workflow and remove clinic barriers to adoption.
Identify opportunities to revise standard work gaining approval from leadership and executing changes across all ambulatory clinics.
Ensure a consistent experience for patients, providers, and staff.
Escalate to ambulatory or information technology as appropriate.
Research and advise leadership on best practices utilizing benchmarking resources including, but not limited to, Epic User Web, GPIN, MGMA and the Access Collaborative.
Actively post in these forums and seek opportunities to share best practice learned with others in the community.
Establish relationships with ambulatory department and division leadership, physicians, and allied health staff.
Lead and develop scope of ambulatory informatics role in the distributive build program.
Support advanced distributed build in the system.
Guide and advise team members.
Triage and prioritize optimization requests obtaining with team members ensuring communication with leadership on this prioritization.
Ensure those requests that are triaged meet operational goals and direction.
Validate and approve educational materials developed by the learning and development and credentialed training teams.
Ensure operational and technological components align with expected standard workflows in clinics.
Partner with operational leadership to develop policies and procedures that apply to the ambulatory practices.
Assist in developing reports or observation tools to measure adherence.
Report adherence back to operational owners.
Collaborate with operational leaders to develop strategic plans.
Serve as an expert on informatics best practices.
In partnership develop ambulatory vision and corresponding implementation strategy.
Coach and mentor team members.
Develop and lead ambulatory informatics and operations program standard documents at the direction of leadership.
Obtain Certification or proficiency in assigned Epic application, or demonstrated learning of other assigned application, within 6 months of employment or assignment.
Obtain Informatics certification within 1 year of employment or assignment.
Perform the professional, clinical and or technical competencies of the assigned unit or department.
Skills and duties may vary dependent upon your department or unit.
Other duties may be assigned as required.