Amazon Last Mile Fleet Program Manager, In Life Services-Recalls, Retrofits, and Tires

Amazon.com, Inc.•Nashville, TN

62d

About The Position

Amazon Worldwide Operations Last Mile is looking for a Senior Program Manager, to own strategic, tactical, cross-functional and technology projects and programs within Amazon Logistics in OEM recalls and aftermarket vehicle retrofits. In this role, the individual will need to be able to work cross-functionally with internal and external stakeholders in order to improve vehicle uptime and optimization while eliminating barriers for our internal customers. You will be the owner leading various initiatives building out products from scratch. Travel up to 20% travel

Requirements

5+ years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Nice To Haves

2+ years of driving process improvements experience
Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Responsibilities

Build a program from theoretical to an efficient and sustainable process
Scope, create, and drive project plans and budgets
Communicate to Senior Management on status, risks and process/product changes
Manage full lifecycle of complex cross-functional programs with considerable impact across multiple organizations
Development of the overall program strategy, tactically driving teams in and outside of your organization to deliver
Define the program (mission, vision, tenets), set objectives, analyze data and drive improvements that are quantified with metrics
Work autonomously in an ambiguous environment, seeking to understand business problems, and automation limitations
Partner with customers, internal/external teams, and engineering teams to determine what projects move forward and in what priority order
Oversee gaps between teams, processes and systems, helping teams reduce exposure to classic failure modes (e.g., requirements not sufficiently understood or documented, ineffective cross-team collaboration, long-term impact(s) from third-party solutions, security not considered, insufficient stakeholder review, etc.)
Work with vendors, business leaders and executive team to communicate and impact critical business initiatives
Develop, implement, and govern KPI reporting for a portfolio of programs the milestones
Manage vendors and built sustainable mechanisms to drive program efficiencies.