The Manager, Operations - Control Management plays a critical role on the Trust & Safety team within Last Mile Delivery (LMD). This position supports the design, implementation, and maintenance of operational controls and standards that ensure compliance and operational excellence. The Manager collaborates with cross-functional teams—including Legal, Compliance, Product, and Government Policy—to execute controls, monitor industry changes, and drive process improvements. The ideal candidate is detail-oriented, proactive, and committed to building scalable solutions that reduce risk and enable business continuity. About the team : The Operations Control Management team within Last Mile Delivery is dedicated to establishing and maintaining robust operational controls and standards that support operational excellence. This team collaborates closely with Legal, Compliance, Product, and Government Policy partners to implement effective controls, monitor industry developments, and drive continuous process improvements. Focused on scalable solutions, the team prioritizes risk reduction and business continuity. Members are detail-oriented, proactive, and committed to enhancing operational efficiency while aligning efforts with broader business objectives to ensure consistent, high-quality delivery outcomes.