AM Concierge Lounge Attendant

Pyramid Global Hospitality•Houston, TX

23h•Onsite

About The Position

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! About our property: The Houston Marriott Westchase is one of the largest full-service Marriott hotels in Houston. We offer over 604 renovated guest rooms and more than 40,000 square feet of event space, including the 10,000-square foot Grand Ballroom, two boardrooms and 18 additional meeting rooms. Come join our elite staff of committed hospitality industry professionals and help us deliver best-in-class guest experiences. We are conveniently located off of Beltway 8 and Westheimer. Our friendly and positive atmosphere makes us an ideal place for guests — as well as employees! Find out today what a career at the Houston Marriott Westchase with Pyramid Hotel Group can mean for you! What you will have an opportunity to do: We are looking for a exceptional guest-centric individual to join our AM VIP Concierge team as a Part-Time Marriott M-Club Lounge Attendant. The ideal candidate uses an engaging personality to create a welcoming environment and deliver premium service by serving food and beverages, maintaining lounge cleanliness, and anticipating guest needs to ensure a memorable experience. If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property. Your Role: Welcome and acknowledge VIP guests, assist with guest needs, address concerns, offer recommendations, and ensure comfort. Provide exceptional customer service by being engaging and creating a memorable experience for loyal guest. Remain well-informed about local dining, shopping, and attractions to provide accurate and helpful information to guests. Prepare and serve beverages (hot, cold, alcoholic), set up buffets/bars, manage food inventory, and communicate needs to the kitchen. Keep the lounge, tables, and general area clean; stock fruit, snacks, drinks, and supplies. Follow Marriott standards, maintain professional appearance. Communicate all pertinent information to manager on duty Interact with hotel/resort staff in a professional manner, assisting other departments as needed. What are we looking for? High school diploma or equivalent A strong desire to make an impact on other people An outgoing and engaging personality Advanced knowledge of the local area Computer skills Excellent verbal and written communication skills Ability to work in a fast-paced setting Ability to stand for the duration of the shift Must be available to work mornings, 5:30 AM - 1:00 PM, Monday - Friday, including holidays. Compensation: - Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. PYRAMID GLOBAL HOSPITALITY® is a trailblazer in the development, management, marketing and owner‐advisory services of resorts, hotels, conference centers and exclusive private clubs. PYRAMID’S distinguished and proven reputation is deeply‐rooted in core values that are focused and aligned with a people-first mentality. The company leadership and valued associates are passionately committed to delivering the industry’s most authentic, enchanted, soulful, vibrant, unrivaled and memory‐making experience. PYRAMID’S progressive “Be The Difference” culture and values are a cornerstone to the company’s nearly 40 years of extraordinary achievement and prosperity. Many properties have been recognized with prestigious national and international awards.

Requirements

High school diploma or equivalent
A strong desire to make an impact on other people
An outgoing and engaging personality
Advanced knowledge of the local area
Computer skills
Excellent verbal and written communication skills
Ability to work in a fast-paced setting
Ability to stand for the duration of the shift
Must be available to work mornings, 5:30 AM - 1:00 PM, Monday - Friday, including holidays.

Responsibilities

Welcome and acknowledge VIP guests, assist with guest needs, address concerns, offer recommendations, and ensure comfort.
Provide exceptional customer service by being engaging and creating a memorable experience for loyal guest.
Remain well-informed about local dining, shopping, and attractions to provide accurate and helpful information to guests.
Prepare and serve beverages (hot, cold, alcoholic), set up buffets/bars, manage food inventory, and communicate needs to the kitchen.
Keep the lounge, tables, and general area clean; stock fruit, snacks, drinks, and supplies.
Follow Marriott standards, maintain professional appearance.
Communicate all pertinent information to manager on duty
Interact with hotel/resort staff in a professional manner, assisting other departments as needed.

Benefits

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays.
In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

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