Lounge Attendant

EOS • Washington, DC

1d

About The Position

Greet all Hilton Honors guests to the lounge providing warm greetings, assisting with their needs and wishing them a great day upon their departure. Ensuring the lounge is set and ready to go prior to opening and is properly maintained throughout the day. Responsible to have the food and beverage offering set properly, maintained during shift and properly broken down and cleaned up at the end of service. Assist and monitor guests consumption of beverages with set process and to verify guests room using the OnQ system and to post onto guest folio’s as needed. Make and retrieve requisitions from storerooms for all needed supplies. Stock and maintain the service equipment per set expectations. Clean and maintain guest seating area. Keep work area clean and organized. Answer phone and answer questions or relay requests as needed. Ensure the guest floors are properly bussed as needed. Assume the role of restaurant bus person or food runner as directed. Complete other duties as assigned by supervisor/manager. Abide by all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests to ensure all laws are being followed. Our culture fosters teamwork, guest service, and individual accountability. We strive to provide exceptional service, quality, and value to every guest, every time. We are looking to hire the most highly qualified people and provide a competitive benefits package

Requirements

• High School graduate or equivalent required

Nice To Haves

• 6 months of prior guest service experience are preferred
• Hilton ONQ experience also preferred

Responsibilities

• Greet all Hilton Honors guests
• Assist guests with their needs
• Ensure the lounge is set and maintained
• Manage food and beverage offerings
• Monitor guest beverage consumption
• Verify guest rooms using the OnQ system
• Post charges to guest folios
• Make and retrieve requisitions
• Stock and maintain service equipment
• Clean and maintain guest areas
• Keep work area clean and organized
• Answer phone and relay requests
• Ensure guest floors are bussed
• Assume bus person or food runner roles
• Complete other duties as assigned
• Abide by liquor regulations

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Vacation, Sick and Holiday Pay
• Company paid Family Leave
• Company Basic Life Insurance
• Company paid Accidental Death & Dismemberment
• Company paid Short Term Disability
• Company paid Long term Disability
• 401k Retirement Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED