AM Concierge Lounge Attendant

Spire Hospitality•Burbank, CA

54d•$18•Onsite

About The Position

Located directly across from Hollywood Burbank Airport, our hotel is within minutes from Universal Studios Hollywood, the North Hollywood Arts District, and Burbank Town Center. Make time for a delicious meal at one of our restaurants, offering innovative California cuisine and specialty cocktails. Plush bedding, mini-refrigerators, flat-screen TVs, large work desks and Wi-Fi will help you unwind and feel at home. 395 Rooms, 46,750 of event space, restaurants, Bar, and Coffee Shop. Company Overview: SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

Requirements

Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge of skills and abilities.
Prior customer service experience required.
CA Food Handlers Certification & TIPs Certified.

Nice To Haves

Prior Front Desk or other prior hospitality experience preferred.
CPR certification and/or First Aid training preferred.

Responsibilities

Greet customers immediately with a friendly and sincere welcome.
Make personal connection with each guest and respond to guest cues (anticipate their needs).
Use a clear, understandable speaking voice, exercise judgment, respond to inquiries with accurate information regarding hours of outlet operation, directions to local attractions, or meeting rooms, car rentals and airline shuttle service, etc. according to individual needs.
Maintain a very clean and organized area to ensure all guests have what they need at any time during the day and maintain a fresh clean feel for the area.
Ensure Concierge Lounge is kept clean and stocked with the proper food & beverage for the given time of day.
Follow proper food handling techniques and food safety procedures.
Ensure all equipment is working properly including fridge, warmers & access door. Anything out of order must be reported to Supervisor and Engineering in order to guarantee a quick fix.