Allstate Crisis Management Lead Consultant

Allstate•McCullom Lake, IL

About The Position

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description The Enterprise Crisis Management Lead Consultant is responsible for developing, maintaining, and executing the crisis management framework across the organization. This role involves coordinating with various business areas to ensure effective planning, response, and recovery capabilities during crisis events.

Requirements

4 year Bachelors Degree (Preferred)
5 or more years of experience (Preferred)
In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
Business Continuity
Business Continuity Management (BCM)
Business Impact Analysis (BIA)
Crisis Management
Emergency Response
Enterprise Crisis Management
Enterprise Resilience
Strategic Collaborations
Technical Consulting
Training Delivery

Responsibilities

Establish strategic partnerships with cross-organizational business areas (Business Continuity Management, Information Security, Physical Security, Emergency Response Teams, Supplier Management) to enhance coordination in planning, response, and recovery.
Engage with AoR Chief Risk Officers to identify and understand operational risks, escalate issues, and agree on solutions to achieve BCM, Resilience and CM strategy and roadmap for program maturity.
Ensure compliance with the Crisis Management Plan (CMP) and plan preparedness.
Assist the Enterprise Crisis Manager in developing and maintaining the crisis management framework enterprise-wide.
Design and facilitate exercises to test CM plans and capabilities.
Create and facilitate training and awareness programs for enterprise Crisis Management.
Act as part of the enterprise crisis management team, support enterprise crisis events, including response and recovery activities and documentation.
Interpret industry best practices and changes to associated regulations (e.g., ISO 22361).
Train organizational groups on the Crisis Management program and resilience, including consulting, building CM Plans, and facilitating AoR exercises.
Serve as a liaison between CM, stakeholders, and AoR/organizational groups.
Hold AoRs accountable to CM timelines and requirements.
Coordinate the activation and functioning of the enterprise Crisis Management Team.
Manage crisis management rosters and onboard new crisis members.
Support the development and delivery of training and test cases for enterprise resilience.
Monitor and report on the status and performance of critical business areas.
Develop and deliver crisis management training programs and exercise simulations.
Evaluate the effectiveness of training programs and make improvements.
Support the onboarding of new crisis management team members.
Maintain training records and documentation.
Monitor and analyze potential threats, incidents, and crisis events.
Conduct after-action reviews and contribute to continuous improvement.
Collaborate with other departments to ensure comprehensive incident management enterprise wide.
Support the development and execution of incident response plans and teams.
Assist with tool maintenance, innovation, and development.