About The Position
GENERAL PURPOSE OF THE JOB The Alerts Representative, Customer Support (Lab) reports Alerts to facilities or Physicians within the required service level agreement. This process requires the teammate to follow the standard operating procedure for reporting and documenting alerts. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships. This position reports to the Supervisor, Customer Support (Lab). ESSENTIAL DUTIES & RESPONSIBILITIES Responds professionally and knowledgably to outbound calls Monitors alert volume and respond accordingly Consults with Supervisor, Manager or designee regarding questionable results when appropriate Follows established procedure for reporting urgent results (alert values) Adhere to call documentation policy Responsible for maintaining quality adherence Demonstrate ability to successfully or efficiently navigate through systems by passing competency tests Reports events or deviations from standard laboratory procedures to supervisor, manager or designee
Requirements
- 0-2 years experience preferred
- Must have high school diploma or equivalent
- Basic computer skills with proficiency in Microsoft Office required
- Prior customer service or hospitality experience preferred
Nice To Haves
- Prior customer service or hospitality experience preferred
Responsibilities
- Responds professionally and knowledgably to outbound calls
- Monitors alert volume and respond accordingly
- Consults with Supervisor, Manager or designee regarding questionable results when appropriate
- Follows established procedure for reporting urgent results (alert values)
- Adhere to call documentation policy
- Responsible for maintaining quality adherence
- Demonstrate ability to successfully or efficiently navigate through systems by passing competency tests
- Reports events or deviations from standard laboratory procedures to supervisor, manager or designee
Benefits
- Medical, dental, vision, 401(k) match, paid time off, PTO cash out
- Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
- DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform Star Learning.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
