AISR NOC Technician II

P W Communications Inc•Scott AFB, IL

25d•Onsite

About The Position

This position supports the Defense Information Systems Agency (DISA) at Scott Air Force Base, Illinois, which provides GIG/Defense Information System Network (DISN) services to the Department of Defense (DoD) and national security organizations. The role directly supports DISA-provided GIG capabilities and services within the 24x7 DISA Global Operations Center (DGOC). The Network Technician will work in the Airborne, Intelligence, Surveillance, and Reconnaissance (AISR) Operations Support Cell, contributing to the Digital Modernization Sector and Global Solutions Management Operations II (GSMO-II) program.

Requirements

Secret Security Clearance
U.S. Citizenship
Must have DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) at start date
Ability to work in a 24/7 operation
Experience with one or more of the following: alarm surveillance, fault management, LAN/WAN maintenance, performance management
Expertise in two or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching
General understanding of network topologies, both transport and IP
Currently possess an active Secret security clearance and be able to obtain and maintain a Top-Secret security clearance
High School and 1-3 years of experience

Responsibilities

Create and update tickets utilizing Remedy
Monitor network events and element management failures in real-time on a 24x7x365 basis across several monitoring tools
Proactively analyze alarms
Provide detailed analyses leading to resolution of the alarm conditions, including filtering and correlating fault information
Identifying the fault condition and its impacts
Isolating root causes
Coordinating correction of fault situations regardless of the fault in the infrastructure
Notify necessary points of contacts based on essential or heightened awareness networks, circuits, or location of incidents
Support the fault isolation process
Diagnose and troubleshoot utilizing procedures to isolate where the fault occurs
Identify failed network element(s) i.e. systems, hardware, software, circuits, or facilities
Activities include: testing, fault troubleshooting, fault localization, fault logging, and assignment
Support all customers to include providing global situational awareness support
Correct/replace faulty network elements, coordinating with other service providers as necessary
Verify that service has been restored upon resolution of all customer-initiated tickets
Restore networks and service to full operation
Coordinate with other service providers as necessary to track service restoration and meet the DISN SLA and customer negotiated SLAs
Identify failures that are attributable to a different causes and impacts
Provide updates on outages from technicians and/or government incident tickets until a resolution or path to resolution is identified and documented in ticket
Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/Tier 2 support
Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined
Record, assess, track, and monitor incident tickets escalated to operational infrastructure
Demonstrate general knowledge of training, standard, operating procedures, and tools within O&M
Effectively communicate with O&M team and customer
Work directly with shift lead and O&M leadership for guidance
Demonstrate proficiency in functions within the DISN: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc.