AISR Technician

sesengin

About The Position

SES Space & Defense is a trusted partner ensuring mission success for our customers by blanketing the globe with multi orbit end to end satellite and technology solutions which provide reliable, secure, and high bandwidth connectivity. We strive to be the only solution when success is critical, and we will take care of our employees because we recognize they are our competitive advantage. The SES S&D Team, along with our customers and partners, will achieve success through integrity, honor, and commitment. The AISR Operations Center Technician will provide tier 1 satellite and network operations support. The Technician is part of a team that ensures the effective monitoring, control, and configuration of a global satellite communications network including forward deployed satellite earth terminals and embedded network communications equipment. These sites provide government users with transport of full motion video to remote sites. The Technician will provide daily operational support for hub and remote systems supporting global satellite networks. As an integral part of the team, the Technician's tasking will include shift work including some weekends and holidays. Ensure the stable operation of the in-house computer network. This includes planning, developing, installing, configuring, maintaining, supporting, and optimizing all network hardware, software, and communication links. Analyze and resolve end user hardware and software computer problems in a timely and accurate manner and provide end user training where required.

Requirements

High School Diploma or GED, Associates or higher preferred
At least 5 of years of applicable experience
Active U.S. Government Department of Defense (DoD) Top Secret level security clearance with SCI eligibility determination
Experience managing TCP/IP and general networking concepts and SATCOM/RF concepts
Knowledge of the principles, methods, and techniques used in network troubleshooting and support
Knowledge of computer network facilities, current computer platforms, operating systems, applications, security methods and network management tools
Understanding of current principles, practices, technologies and products for network design, installation, management and support
Strong verbal, written, and interpersonal communication skills
Ability to work independently, as well as cooperatively, in a team-oriented environment
Successfully interact with all levels of management, other IT professionals, and end users
Strong analytic and problem-solving skills

Nice To Haves

IP Routing
Linux/Unix
Microsoft Office suite
Trouble ticket tracking
ViaSat Arclight 2 KuSS/KaSS operations
Technical certification (CCNA, CCDA, CCNP or CCDP)
Security+ certification

Responsibilities

Continuously monitor network and space segment performance to provide customer support as required
Monitor and report on the quality of user Full Motion Video (FMV)
Support and escalate user network issues to appropriate offices
Track and manage automated service interruptions for the network users awareness
Resolve customer issues related to broadband IP communication via satellite transmission; support complex systems installations and startup at customer sites
Monitor ViaSat equipment configurations and network performance, in real time, and report conditions and anomalies to the designated team lead
Monitor FMV downlink equipment for nominal operations and report any anomalies to designated team lead
Support user access and troubleshoot ViaSat KuSS and KaSS remotes
Prepare reports on network utilization, performance and activity as required
Open and track trouble tickets as required to resolve network or terminal issues
Isolate and correct network faults using network management tools (ViaSat SAM/NMS)
Manage service restoration activities and track/update trouble ticketing system (Remedy)
Provide status reports to customers and management personnel
Provide testing and implementation support of new software releases for deployed network equipment
Analyze, troubleshoot and resolve product related issues resulting from installation, software and hardware upgrades, configuration changes, equipment integration or testing.
Maintain timely and accurate helpdesk records using the ticket management system