Austin Aviation - Airport Operations Communication Specialist (Dispatch)

City of Austin

3d • $26 - $31

About The Position

At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – anchors in delivering services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee. Under general supervision, responsible for all Aviation Department dispatch services, work order entries, security system management, CCTV management, escort management and emergency response.

Requirements

• Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
• Knowledge of airport operations.
• Knowledge of Federal, State and local laws.
• Knowledge of city practice, policy and procedure.
• Knowledge of safety practices and procedures.
• Knowledge of policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data and property.
• Knowledge of supervisory and managerial techniques and principles.
• Skill in oral and written communications.
• Skill in handling multiple tasks and prioritizing.
• Skill in using computers and related security software.
• Skill in planning and organizing.
• Ability to quickly recognize and analyze irregular events.
• Ability to work with frequent interruptions and changes in priority.
• Ability to stay informed of airport operational and security issues.
• Ability to establish and maintain good working relationships with other city employees and the public.
• Ability to train others.
• Graduation from an accredited high school or equivalent.
• Two (2) years PBX or Emergency (law enforcement, transportation security administration, emergency medical, fire department or military) call taking or dispatching, or operating a 2-way or multi-channel radio.
• Valid Texas Class C Drivers License.
• Must be able to pass a criminal background check and obtain and maintain federally mandated security clearances required to work at an airport.
• Must have the ability to read, write, and fluently speak in English.

Responsibilities

• Answer emergency and non-emergency phone calls, determine nature of request and take messages when necessary.
• Initiate, enter and update Emergency Notification System during emergency and non-emergency situations.
• Initiate, enter and update calls for service for Police, Emergency Medical Service, Fire and Operations Security into Computer Aided Dispatch Computer System.
• Provide customer service to Austin-Bergstrom International Airport and City of Austin Employees, other governmental agencies and tenants by performing duties such as providing information using communication devices.
• Operate and monitor fire alarm system for Austin-Bergstrom International Airport Terminal and external buildings.
• Prepare chronological data to assist Department of Aviation, Transportation Security Administration, Police, Fire and EMS with their reports.
• Monitor security/emergency equipment/systems and closed circuit television monitors; Report breaches of security to appropriate personnel.
• Enter and dispatch work order service requests for all maintenance divisions at Austin Bergstrom International Airport.
• Record data to appropriate forms/logs.
• Search for data on multi-application computer systems.
• Operate/monitor multi-channel radio, audio/video, multi-agency and multi-jurisdictional alpha paging systems; coordinate inter-departmental operations during emergency situations; Coordinate internal and multi-agency joint response.
• Coordinate the opening and closing of the airport (or portions of it) based upon airport conditions, safety factors and emergencies.
• Coordinate Investigations with other law enforcement entities and Department of Aviation through CCTV management and Security System management.
• Operate over head paging throughout the terminal and external buildings.
• Inspects facilities and ensures safe operating conditions via closed circuit television monitors.
• May perform training and guidance to others

Benefits

• Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
• Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.
• Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.
• Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.
• Career Growth: Advance your skills and expertise with professional development and leadership opportunities.
• Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees