Airport Communications Dispatcher (9202) - SFO (A00027)

City and County of San Francisco•San Francisco, CA

8d•Onsite

About The Position

This announcement has been amended to reflect changes with the application deadline. Applicants who already applied need not reapply. 12/24/25: Extended application deadline to January 12, 2026. New, full-time, Permanent hires are eligible to receive a $1,000 one-time bonus upon completion of training. This is a Citywide Exam posting. Your application to this posting is an application to take a citywide exam. If you pass the exam, you will be emailed your score and ranking on the eligible candidate list. When the Airport has an open position with this job classification they will use this eligible list to hire for that position. Learn more about the City’s hiring process here: https://careers.sf.gov/knowledge/process/ Specific information regarding this recruitment process is listed below: Application Opening: December 11, 2025 Application Deadline: Apply immediately . Interested applicants are encouraged to apply as soon as possible as this announcement may close at any time after 5:00 PM, December 26, 2025. Compensation Recruitment ID: CBT-9202-A00027 San Francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change. This rich tapestry of culture and ideas is sustained by our City's commitment to heighten the quality of life for the diverse population of San Franciscans and residents of the greater Bay Area. Our employees play an important role not only in making our City what it is today, but also in shaping the future of San Francisco. San Francisco International Airport (SFO) is a world-class, award-winning airport that served more than 54 million guests in Fiscal Year 2025. SFO offers non-stop flights to 60+ international cities on over 40 international carriers. The Bay Area’s largest airport also connects non-stop with 80+ U.S. cities on 10 domestic airlines. As an enterprise department of the City & County of San Francisco, SFO has a workforce of approximately 1,900 City employees. In Fiscal Year 2021, SFO generated more than 28,000 direct jobs and $6.1B in business activity. SFO is more than an airport — we are a dynamic organization where employees collaborate with a wide range of stakeholders to support global travel, economic development, and public service. We are recognized as a leader in safety, environmental sustainability, and forward-thinking infrastructure, and continue to be at the forefront of transforming the travel experience. Our Vision, Mission, and Core Values shape our culture and operations as we continue to build a supportive, purpose-driven workplace where all employees can thrive. Our mission is to deliver an airport experience where people and our planet come first. Learn more about careers at SFO at flysfo.com , and follow us on Facebook , Instagram , YouTube , LinkedIn , Bluesky and Threads . Under general supervision, the Airport Communications Dispatcher, during an assigned shift, receives incoming request calls for service, both emergency and non-emergency at San Francisco International Airport; dispatches crash/fire/rescue, airfield safety, police and other personnel regarding emergencies. According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list. Nature of Work Dispatchers work under unpredictable periods of stress caused by the volume of calls and/or emergency conditions in the field involving the protection of life and property. Persons employed in this class must work shift assignments, which includes around-the-clock, weekend, and holiday work schedules. Employees are subject to changes in shift assignments. Due to the emergency nature of this work, mandatory overtime is required.

Requirements

Education: Possession of a high school diploma or equivalent (G.E.D. or High School Proficiency Examination); AND
Experience: One (1) year of verifiable experience as a public safety (police/fire) dispatcher in a multi-frequency computerized dispatch/communications center.
Experience Substitution: Completion of a 12-month program equivalent to the City and County of San Francisco’s Airport Communications Dispatcher Trainee Program may substitute for the one (1) year of required work experience.

Responsibilities

Receives emergency and non-emergency calls and efficiently gathers, evaluates, prioritizes, and documents information from callers; properly classifies and prioritizes any report or complaint information and determines appropriate course of action.
Dispatches multiple emergency services and maintains the status of incidents and record of dispatched emergency service personnel and apparatus.
Receives and disseminates information from other law enforcement and emergency service computer networks related to jurisdictional requests for police, fire or medical service assistance, or to notices of wanted persons, stolen property, warrants and all points bulletins.
Operates Closed Circuit Television (CCTV) system for operational/officer-safety-related needs.
Monitors alarm systems to ensure that proper action is taken for critical alarms received.
Operates data terminal equipment to ascertain if vehicles are stolen and to whom vehicle is registered.
May include additional duties as assigned.