Airport Agent - Ramp and Customer Service

Envoy Air • Springfield, MO

1d • Onsite

About The Position

Come and work for Envoy Air, an American Airlines Group Company, at SGF Airport and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customer service. We are hiring immediately, with no experience required! As a Customer Service Agent, you will leave everyday feeling fulfilled because you have the power to create a positive start to a passenger’s trip. You will be the first to greet passengers and provide a seamless check-in and ticketing experience. This position provides the perfect balance if you enjoy computers and learning new programs. You will be able to utilize our reservation/ticketing software to rebook itineraries and issue boarding passes all while interacting with customers in a courteous, efficient, and friendly manner. You will get a good workout in while lifting the customers’ bags onto the belt and seeing them off to their destination. You will also load, unload and sort freight, mail and baggage in a safe manner while also achieving on-time departures and arrivals. You will be able to cruise on the tarmac in company vehicles while getting the bags to their destination. This position will allow you to enjoy the fresh air while working outside in all weather conditions. This is not a repetitive 9-5 job. Our shifts may vary and include irregular and/or extended hours, weekends, and holidays. Make Envoy your long-term career as the shifts become better and better the longer you are with the company!

Requirements

• Must be able to carry, bend, lift and turn with bags weighing up to 75 pounds
• Possess a valid, unexpired and unsuspended state driver’s license; some license restrictions may prohibit a candidate from being considered for this role
• 18 years or older
• High school diploma, GED, or international equivalent
• Ability to pass a pre-employment drug screen and background check
• Authorized to work in U.S. without sponsorship

Responsibilities

• Greet passengers and provide a seamless check-in and ticketing experience
• Utilize reservation/ticketing software to rebook itineraries and issue boarding passes
• Interact with customers in a courteous, efficient, and friendly manner
• Lift customers’ bags onto the belt and see them off to their destination
• Load, unload and sort freight, mail and baggage in a safe manner
• Achieve on-time departures and arrivals
• Cruise on the tarmac in company vehicles while getting the bags to their destination
• Work outside in all weather conditions

Benefits

• Travel for free with your family and friends on flights across the American Airlines global network
• Comprehensive benefits package which includes health, dental, prescription and vision coverage so you stay healthy
• Participate in our 401(k) program starting on your first day of employment
• Company match after one year of employment for 401(k)
• Paid on the job training and development programs to take your career to the next level
• Both full-time and part-time positions available
• Flexibility through the ability to trade shifts
• Available overtime if you are an overachiever
• Major discounts on hotels, cars, cruises and more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees