Airport Agent - Ramp and Customer Service

Envoy Air • Key West, FL

23h • Onsite

About The Position

Envoy Air, an American Airlines Group Company, is seeking an Airport Agent for Ramp and Customer Service at EYW. This entry-level position offers a stable, fun, secure, and fast-growing team environment committed to providing outstanding customer service. No prior experience is required, as paid on-the-job training and development programs are provided to help employees advance their careers. The role involves both customer service duties, such as greeting passengers, assisting with check-in and ticketing, rebooking itineraries, and issuing boarding passes using reservation/ticketing software, and ramp duties, including the safe loading, unloading, and sorting of freight, mail, and baggage to ensure on-time departures and arrivals. Agents will also operate company vehicles on the tarmac and work outdoors in various weather conditions. Both full-time and part-time positions are available, with flexibility through shift trading and opportunities for overtime. Shifts may vary and include irregular and/or extended hours, weekends, and holidays.

Requirements

• Must be able to carry, bend, lift and turn with bags weighing up to 75 pounds
• Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role
• 18 years or older
• High school diploma, GED, or international equivalent
• Ability to pass a pre-employment drug screen and background check
• Authorized to work in U.S. without sponsorship

Responsibilities

• Greet passengers and provide a seamless check-in and ticketing experience
• Utilize reservation/ticketing software to rebook itineraries and issue boarding passes
• Interact with customers in a courteous, efficient, and friendly manner
• Lift customers’ bags onto the belt
• Load, unload and sort freight, mail and baggage in a safe manner
• Achieve on-time departures and arrivals
• Lift luggage throughout your shift
• Cruise on the tarmac in company vehicles while getting the bags to their destination
• Enjoy the fresh air while working outside in all weather conditions

Benefits

• Travel for free with your family and friends on flights across the American Airlines global network
• Comprehensive benefits package which includes health, dental, prescription and vision coverage so you stay healthy
• 401(k) program upon hire (depending on the workgroup, employer contributions to your 401(k) are available after one year) which allows you to start saving for your future
• Paid on the job training and development programs to take your career to the next level
• Both full-time and part-time positions available
• Flexibility through the ability to trade shifts, as well as available overtime if you are an overachiever
• Major discounts on hotels, cars, cruises and more and become a travel planning expert

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees