Airline Account Manager - Los Angeles International Airport

Pacific Aviation•Los Angeles, CA

4d•$75,000 - $82,000

About The Position

Pacific Aviation is a leading airport-handling provider dedicated to providing exceptional service for some of the world’s finest airlines. By developing and growing our people, we know that our team members are the reason for our 30-year plus success record. We currently support three west coast major airports (LAX, SFO, & SEA) and are looking to expand to more locations across the U.S. At Pacific Aviation we don’t just accept differences — we celebrate them and believe that a diverse team is a strong team. We thrive on our varied backgrounds and perspectives for the benefit of our employees, our services, and our community. All candidates for hire, promotion and performance are evaluated on the basis of merit alone.

Requirements

2-3 years experience in the airline industry in a supervisory or leadership position with a focus on customer/client relations.
2 - 3 years Aviation / Ground Handling Experience
Ability to work independently as well as collaboratively.
Ability to communicate effectively through oral and written means.
Ability to lead a team, bring out the best performance in the team through employee engagement; handle employee issues in an efficient and effective manner.
Flexible to work rotating shifts including weekends and holidays.

Responsibilities

Ensure the integration of technical and manual methods in compliance with contractual obligations.
Satisfy customer airline expectations.
Liaising with client, upper management, company employees, vendors and government agencies.
Direct and coordinate airline passenger service activities at terminal point located at the airport.
Ensure the operation meets the targets and standards set forth in the service level agreements between Pacific Aviation and its customer airline.
Ensure the operations satisfy all company, airline, airport and government policies and regulations.
Addressing and resolving all customer service issues.
Direct preparation and overview of staff work schedules to obtain optimum utilization of human resources.
Preparation and submission of reports pertaining to daily flight operations, payroll hours, billing and preparation of monthly staff schedule.
Participate in Quality Management system whilst proposing and applying preventive and/ or corrective measures.
Ensure integration of new employees in the operation.
Implement training programs and procedure as determined by airline or company management.
Participate in staff evaluations.
Lead in fact-finding investigations arising from incidents/accidents in the workplace and/or operations concerning safety and security or violations of regulatory, airport or company policy.
Implement corrective actions as necessary for non compliances identified in routine quality and safety audits.
Report upon and discuss any discrepancies, errors or incidents with the station manager.
Propose necessary methods for improvement and where necessary, ensure the monitoring of such methods.
Complete an assessment of new hires customer service when OJT is finished.
Complete CSA recurrent competency assessment at least once a year (refer to Annex 4 of ORM5