Air Export Agent

Expeditors•Peabody, MA

14h•$18 - $26

About The Position

Scope of Position: Receive documents Prepare shipments Route shipments Manage freight receipt Process shipments Monitor/Track shipments Manage your desk to customer and company KPI’s Timely reply to all emails Complete 52 hrs of training credit per year Timely problem solving/resolution Any functions deemed necessary by supervisor or manager Develop friendly and professional relationships with customers Training peers as needed Action miscellaneous accounting items that pertain to assigned accounts Send shipment alerts to all customers and keep them updated on the progress of their shipments Must comply with Expeditors and Govt regulations/policies Must maintain and preserve company culture Must display a willingness to work in a team environment Physical Demands Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc. Write with pencil/pen/marker Functions performed primarily while seated at desk Expeditors Key Performance Expectations Exceptional Customer Service: Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers. Job Execution: Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations. Reliability: Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize. Collaboration: Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay. Communication: Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards. Culture: Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary. Personal Growth and Development: Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate. Product Agent Job-Specific Performance Expectations Timely and Accurate Shipment Processing Ensures smooth and timely freight process flow according to Expeditors' operational procedures. Follows customer's standard operating procedures and proactively notifies customers of any issues. Consistently meets KPI standards, as per company's procedures. Timely and Accurate Data Entry Ensures accurate and timely data entry into our operational systems according to Expeditors' operational procedures and customer requirements. Monitors exception reports for quick data integrity resolution. Timely and Accurate Billing and Accounting Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Properly provisions service provider charges to avoid reserves. Follows proper credit approval processes in order to minimize risk and protect the company.

Requirements

Global logistics industry knowledge
Good computer skills (e.g., MS Excel, MS Word)
Fluent in English

Responsibilities

Receive documents
Prepare shipments
Route shipments
Manage freight receipt
Process shipments
Monitor/Track shipments
Manage your desk to customer and company KPI’s
Timely reply to all emails
Complete 52 hrs of training credit per year
Timely problem solving/resolution
Any functions deemed necessary by supervisor or manager
Develop friendly and professional relationships with customers
Training peers as needed
Action miscellaneous accounting items that pertain to assigned accounts
Send shipment alerts to all customers and keep them updated on the progress of their shipments
Must comply with Expeditors and Govt regulations/policies
Must maintain and preserve company culture
Must display a willingness to work in a team environment