AI Engagement Manager (Remote - US)

Jobgether

9d • $150,000 - $225,000 • Remote

About The Position

In this role, you will work closely with strategic enterprise clients to help them adopt, scale, and realize value from AI-driven platforms. You will bridge the gap between customer success and product management, embedding yourself in client workflows to guide adoption, drive measurable outcomes, and ensure long-term satisfaction. This position requires hands-on engagement, strong technical judgment, and the ability to translate complex AI concepts into actionable business solutions. You will collaborate with engineering, product, and customer teams to identify bottlenecks, shape implementation approaches, and provide insights that inform both client strategy and product development. The role offers the opportunity to influence how AI-powered workflows are integrated into production environments while building trusted relationships with technical and executive stakeholders.

Requirements

• 5+ years in Customer Success, Technical Account Management, Solutions Engineering, Product Management, or similar customer-facing roles in technical SaaS environments
• Practical experience with AI concepts, including agents, models, and AI-assisted workflows
• Strong technical foundation with familiarity in web development, APIs, and developer tools
• Proven ability to drive adoption of complex products, including workflow redesign and change management
• Comfortable working in ambiguous environments and guiding clients toward actionable solutions
• Excellent communication, executive presence, and stakeholder alignment skills
• Experience collaborating cross-functionally with product, engineering, and business teams

Responsibilities

• Own post-sale outcomes for a portfolio of strategic enterprise accounts, focusing on adoption, retention, and expansion
• Partner with technical teams during onboarding and implementation to ensure smooth adoption of AI-powered workflows
• Guide clients through change management, helping build sustainable habits around AI-assisted processes
• Translate customer goals and constraints into clear success criteria, tracking outcomes and business impact
• Serve as a trusted advisor for technical and non-technical stakeholders, including engineers, product managers, and executives
• Capture insights from customer interactions to inform product and engineering priorities, highlighting gaps and opportunities
• Drive engagement initiatives that connect product usage to measurable business outcomes

Benefits

• Competitive salary range of $150,000 – $225,000 USD, based on experience and skills
• Unlimited time off, with a minimum of three weeks per year
• Mental health days and paid parental leave for birth, adoption, or foster care
• Home office budget of $500 and annual learning & development budget of $500
• Co-working space reimbursement up to $300/month or All Access WeWork pass
• 100% employer-paid health, dental, and vision insurance for employees, and 50% for dependents
• Additional life, short-term, and long-term disability insurance options
• 401(k) retirement plan and equity options with a four-year vesting schedule and ten-year exercise window

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees