AI + Customer Experience Intern

Waterfield Tech • Tulsa, OK

2h • $23 - $26 • Remote

About The Position

We're looking for curious, self-directed interns to join our team and contribute to real projects at the intersection of AI and customer experience. This isn't a "make copies and get coffee" internship—you'll work on meaningful projects, publish content with your name on it, and build skills that matter in an AI-driven world.

As an intern at Waterfield Tech, you'll gain hands-on experience with AI tools, contribute to client-facing work, and learn how AI is transforming contact centers and customer experience. We offer multiple tracks based on your interests and skills.

Requirements

• Demonstrated interest in AI (personal projects, coursework, self-learning, daily use—show us how you engage with AI)
• Strong written and verbal communication skills
• Self-directed learner comfortable with ambiguity
• Comfortable with remote work and async collaboration
• Currently enrolled undergraduate (junior/senior) or graduate student

Nice To Haves

• Python, APIs, or prompt engineering experience (Technical track)
• Writing portfolio or content creation experience (Content track)
• Business analysis or consulting exposure (Client Success track)
• Product management or UX experience (Product track)

Responsibilities

• Develop AI agents for customer service and contact center workflows
• Work on voice and chat AI implementations
• Build internal tools and automations
• Research and prototype emerging AI capabilities
• Create technical documentation and integration guides
• Write blog posts, LinkedIn articles, and thought leadership content
• Create case studies and document client success stories
• Research and summarize AI developments relevant to CX
• Develop social media content and engagement strategies
• Build presentation decks for conferences and sales
• Support client onboarding, training, and success initiatives
• Conduct research to support consulting engagements
• Analyze client workflows and identify automation opportunities
• Build ROI models and business cases
• Create client-facing deliverables and presentations
• Design and prototype internal tools that become client products
• Conduct user research and testing
• Build AI-powered workflows for internal operations (HR, finance, admin)
• Create workshop formats and training materials
• Develop process improvements and automations

Benefits

• Real projects with real impact—not busywork
• Published work with your name on it (we "build in public")
• Hands-on experience with AI tools (Claude, ChatGPT, and more)
• Mentorship from experienced professionals
• Exposure to how AI is transforming customer experience
• Remote flexibility—work from anywhere, around your class schedule
• Path to full-time employment for strong performers

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Number of Employees: 251-500 employees