AI Conversational Designer
About The Position
As part of the Agent Product & Operations team, you’ll explore how people and AI can work together most effectively in real-world settings. Your mission will be to design, build, and optimize human-AI collaboration patterns that make frontier AI systems both practical and transformative for our customers. This work spans research, design, and product strategy. You might: Conduct field studies to understand how users interact with AI in their workflows Prototype new conversational and interaction patterns between humans and AI Run experiments and analyses to measure effectiveness and reliability Partner with Engineering and Product teams to translate insights into deployments that matter Your findings will shape how Decagon deploys AI in mission-critical contexts and how we build toward the next generation of intelligent systems.
Requirements
- 4+ years of relevant experience (e.g., product manager, conversational designer, applied researcher, consultant, engagement manager, or founder)
- Strong ability to blend qualitative insight (user research, workflow mapping) with quantitative rigor (experimentation, data analysis)
- Technical fluency to understand and shape AI-driven interaction design
- Excellent communication and collaboration skills, able to bridge technical and business contexts
- Comfort working in fast-moving, ambiguous environments where you define problems as much as you solve them
Nice To Haves
- Degree in Human-Computer Interaction, Business, Economics, Computer Science, or a related field — or equivalent experience
- Prior experience designing conversational systems, chatbots, or human-AI interaction frameworks
- Hands-on experience with frontier AI tools and deployment in enterprise or high-impact settings
Responsibilities
- Design and optimize enterprise-grade AI conversational experiences that map to real workflows and goals
- Conduct research and experimentation to uncover effective patterns of human-AI collaboration
- Run fast feedback loops with Engineering and Product to refine model behavior and features
- Translate user insights into actionable recommendations for AI deployment and roadmap planning
- Serve as a trusted advisor to customers and internal stakeholders on conversational AI design best practices
Benefits
- Medical, dental, and vision benefits
- Take what you need vacation policy
- Daily lunches, dinners and snacks in the office to keep you at your best
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
101-250 employees
