Senior Conversational AI Developer

Cigna Healthcare

1d • $122,200 - $203,600

About The Position

We’re looking for a Senior Conversational AI Developer to build and support voice, chat, and text solutions that improve the customer experience. This role is part of a large enterprise transformation supporting multiple lines of business.

Requirements

• 5+ years of experience in Conversational AI / IVR development (9+ preferred)
• Strong Java development experience, including VXML and backend integration
• Experience with contact center platforms (e.g., Genesys)
• Familiarity with tools like JIRA, Cyara, and Confluence
• Experience working in a large enterprise environment (financial services preferred)
• Java, REST APIs, Microservices, AWS, Databases (SQL/NoSQL), Kafka, Git, Jenkins, Python, Conversational AI platforms (Genesys, Kore.ai, etc.)
• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Responsibilities

• Build, test, and support Conversational AI and IVR applications
• Design simple, user‑friendly voice and digital experiences
• Collaborate with business, design, and technology teams
• Write high‑quality code and support applications through deployment
• Troubleshoot and resolve complex technical issues
• Stay current on emerging technologies, including AI and cloud

Benefits

• Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
• We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed