Agent Services Coordinator
About The Position
The Director of Technology & Agent Services is a caring, service oriented, tech-craving guru. They are positive, articulate, and proactive in their communication with a general can-do attitude. They love to research and are always learning. They think strategically and systematically. When presented with a challenge, their go-to is to problem solve, innovate and assist in implementing a solution. They thrive in a collaborative environment while also being able to take direction and be held accountable for results and expectations. The Director of Technology & Agent Services must be able to handle a wide range of responsibilities. The right person for this position will be friendly and outgoing with a strong desire to help and serve others and should be able to build relationships with people in the office and be part of the team. The candidate for this role has a unique set of skills with a strong customer service mindset and also a passion for teaching and training. The Director of Technology & Agent Services plays a supporting role in the office and should achieve success by helping and empowering other people. This person should be a self-starter that is comfortable taking charge with little to no supervision. The Agent Services & Technology Coordinator must be able move with a sense of urgency to ensure they take care of their agent’s needs in a timely manner.
Requirements
- Extraordinary people skills/people-oriented
- Willing and able to embrace new technology, master it, and teach it to others at various skill levels
- Problem-solving skills
- Proactive, positive attitude self-starter
- Proficiency in Excel, Word, Publisher, PowerPoint, Google Docs, Google Calendar, Google Drive and other Google products
- Detail oriented & thorough
- Customer service
- Google Suites knowledge
- Market knowledge
- Quality focus
- Problem solving
- Documentation skills
- Phone skills
- Listening
- Resolving conflict
- Analyzing information
- Multi-tasking
- Work authorization: United States (Required)
Responsibilities
- Technology Research and Strategic Planning
- Training
- Trouble shoot and coordinate technology needs in the office
- Oversee and/or assist agents (new and transfer) with onboarding in all technology facets
- Promote KW initiatives and make sure agents are participating in labs, rollout of new technology, etc.
- Special projects as assigned by Team Leader and Director of Operations
- Social Media and Marketing
- Obtain expert level of understanding current and upcoming social media platforms
- Oversee and/or implement strategic social media marketing for the office with the aim of growing the office
- Assist in training agents how to leverage social media for their business’ growth
- Oversee strategy of all inter-office social media use (private KW page, communication via social media on trainings offered etc.)
Benefits
- Paid Time Off
- Bonus Opportunity
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
