Agent - Reservations

Ocean Reef Club

About The Position

To sell the club and the amenities by maintaining the highest standards in assisting members and their guests. Handling a high volume of calls, processing all information and reservation requests while performing the following duties: Essential Duties and Responsibilities: In addition to the following duties and responsibilities, other duties may be assigned: Having full knowledge of club policies, amenities and procedures. Knowledge of room types, source codes, rates, accommodations, deposit and cancellation policies. Knowledge of types of membership, travel agent policies and procedures, owners use and guest cards. Answering phones using proper telephone etiquette for Reservations and Vacation Rentals. Tracking call activity. Use Member/Guest name at least three times while talking to him/her. Making, changing, canceling reservations, charging advance deposits and posting cancellation fees. Maintaining availability. Assist in making delegate reservations for all conferences as well as processing rooming lists - verifying names, dates, rates and special requests. Processing brochures, confirmations, and maintaining the inventory of brochure packets and rate schedules. Check the voicemail, fax machine, and email frequently. Ensure that all emails are followed up within 24 hours of receipt. Checking reservations to accommodate special requests on a daily basis. Making sure that all filing is completed daily.

Requirements

Ability to provide lateral service to all members, guests, and associates.
Well organized and detail oriented with the ability to work under pressure and maintain a professional work area.
General resort, hotel and/or private club background
Typing skills preferable
Basic computer skills preferred to include Visual One, Windows, MS Word, Outlook and/or Excel.
Basic mathematical skills necessary
High school diploma required.
Must be able to read, listen, and communicate effectively in English.
Must have a high level of patience and confidence to help deal with challenging situations and upset members/guests.
Must be able to sit for long periods of time
Must be able to type and talk on phone (with use of headset) for long periods of time
Regular attendance in conformance with the standards, which may be established by Ocean Reef Club from time to time, is essential to the successful performance of this position.
Proper grooming is required by all associates and is described in detail in the Associates Handbook.
As a condition of employment, all associates agree to fully comply with Ocean Reef Club rules and regulations for the safe and efficient operation of Club facilities.

Nice To Haves

No experience necessary, however experience in a private club, large hotel, or resort preferred

Responsibilities

Having full knowledge of club policies, amenities and procedures.
Knowledge of room types, source codes, rates, accommodations, deposit and cancellation policies.
Knowledge of types of membership, travel agent policies and procedures, owners use and guest cards.
Answering phones using proper telephone etiquette for Reservations and Vacation Rentals. Tracking call activity. Use Member/Guest name at least three times while talking to him/her.
Making, changing, canceling reservations, charging advance deposits and posting cancellation fees. Maintaining availability.
Assist in making delegate reservations for all conferences as well as processing rooming lists - verifying names, dates, rates and special requests.
Processing brochures, confirmations, and maintaining the inventory of brochure packets and rate schedules.
Check the voicemail, fax machine, and email frequently.
Ensure that all emails are followed up within 24 hours of receipt.
Checking reservations to accommodate special requests on a daily basis.
Making sure that all filing is completed daily.