Agent Engagement Specialist

AMBA•Austin, TX

About The Position

KEY RESPONSIBILITIES: Awards & Recognition Support the management and tracking of agent award programs. Maintain and oversee Wall of Fame, Kickoff Awards, VIP & Chairman’s Awards, and referral awards. Work closely with Awards Concepts to track shipments and business card orders for winners. Event Planning & Engagement Initiatives Coordinate and support field events such as Kickoff, SSR, Fall Trip, AEP Kickoff, and other recognition programs. Lead event logistics, including vendor management, pre-event communications, and on-site execution. Collaborate with sales leaders and internal teams to enhance event experiences for agents. Communication & Promotions Develop and distribute the monthly Field Newsletter, including promotions, incentives, event updates, and new resources. Manage cross-departmental communications, ensuring consistent and transparent updates to the field. Create and execute field promotions and incentive campaign flyers and communication updates. Training Support & Best Practices Identify and document best practices from top-performing agents and Field Market Leaders. Partner with the training team to enhance learning materials and distribute them to agents. Project Management & Reporting Attend and provide updates in weekly syncs and cross-functional team meetings. Track and report engagement initiatives and communication efforts using internal tracking tools. Maintain and update key resources in SharePoint, Salesforce, and internal platforms.

Requirements

2-3 years of experience in event coordination, training, or employee engagement.
Strong project management skills, with the ability to manage multiple initiatives simultaneously.
Experience in recognition programs, promotions, or incentive-based engagement strategies.
Excellent written and verbal communication skills, with experience managing field communications.
Proficiency in Microsoft Office (Excel, Word, Outlook) and design tools (Canva, InDesign preferred).
Ability to collaborate with cross-functional teams and drive engagement initiatives.

Responsibilities

Support the management and tracking of agent award programs.
Maintain and oversee Wall of Fame, Kickoff Awards, VIP & Chairman’s Awards, and referral awards.
Work closely with Awards Concepts to track shipments and business card orders for winners.
Coordinate and support field events such as Kickoff, SSR, Fall Trip, AEP Kickoff, and other recognition programs.
Lead event logistics, including vendor management, pre-event communications, and on-site execution.
Collaborate with sales leaders and internal teams to enhance event experiences for agents.
Develop and distribute the monthly Field Newsletter, including promotions, incentives, event updates, and new resources.
Manage cross-departmental communications, ensuring consistent and transparent updates to the field.
Create and execute field promotions and incentive campaign flyers and communication updates.
Identify and document best practices from top-performing agents and Field Market Leaders.
Partner with the training team to enhance learning materials and distribute them to agents.
Attend and provide updates in weekly syncs and cross-functional team meetings.
Track and report engagement initiatives and communication efforts using internal tracking tools.
Maintain and update key resources in SharePoint, Salesforce, and internal platforms.