Agent Channel Sales Manager, Central Pennsylvania

DQE Communications•Lancaster Township, PA

7d•Hybrid

About The Position

The Agent Channel Sales Manager for DQE's Expansion Markets is responsible for developing, managing, and optimizing relationships with agent partners to drive revenue growth and establish a strong market presence across the Harrisburg, Lancaster, York, and Hagerstown regions. This role focuses on recruiting high-performing agents, supporting existing partnerships, and executing channel strategies aligned with DQE’s overall growth objectives.

Requirements

Strong understanding of telecommunications products, services, and market dynamics.
Excellent interpersonal and communication skills, with the ability to build relationships and influence stakeholders.
Proven track record of achieving sales targets and managing channel partnerships.
Proficiency in CRM software and data analysis tools.
Strong organizational and problem-solving skills.
Self-motivated with a proactive approach to sales and partner management.
Ability to work independently and as part of a team.
Adaptability and resilience in a dynamic and competitive market.
Bachelor’s degree in Business, Marketing, or a related field.
Minimum of 5 years of experience in channel sales, account management, or a similar role within the telecommunications industry.

Nice To Haves

MBA or advanced degree preferred.

Responsibilities

Identify, recruit, and onboard new agent partners to expand DQE’s footprint in the Harrisburg, Lancaster, York, and Hagerstown markets.
Develop and implement region-specific strategies to attract high-performing agents and increase channel sales.
Conduct market research to identify emerging opportunities, competitive dynamics, and areas for strategic expansion.
Build and maintain strong, productive relationships with agent partners to foster loyalty, drive engagement, and maximize channel performance.
Provide ongoing training, resources, and support to ensure agents are equipped to effectively represent and sell DQE’s products and services.
Serve as the primary point of contact for agent partners within the assigned expansion markets.
Monitor and analyze channel sales performance metrics to identify trends, opportunities, and areas needing improvement.
Track agent partner performance using KPIs, quotas, and sales targets; develop performance improvement plans when needed.
Prepare and deliver regular reports on channel performance, sales results, and regional market conditions to senior leadership.
Use data-driven insights to refine and enhance channel strategy.
Collaborate with the marketing team to develop and customize promotional materials and campaigns for agent partners in the expansion markets.
Ensure agents remain informed about new products, services, pricing updates, and promotional offers.
Support competitive positioning efforts to drive differentiation and agent success.
Ensure agent partners adhere to DQE policies, procedures, and telecommunications industry regulations.
Conduct periodic audits and reviews to maintain compliance and quickly resolve any concerns.
Uphold DQE’s brand reputation by ensuring agents deliver exceptional customer service.
Address escalated issues or concerns from agents or their customers in a timely and effective manner.