Agent Box Office - On Call
About The Position
Under the direction of the Box Office Manager, the Agent Box Office holds responsibility for the complete ticketing process inclusive of selling, issuing, and receipt of tickets during events a Palms Casino Resort with a focus on Pearl Concert Theater. This position ensures an exceptional guest experience at all times while serving as a resource and a first point of contact for all events. The Agent Box Office maintains a friendly and professional demeanor while providing assistance as needed for all ticketing functions, inclusive of answering questions, handling guest complaints and resolving issues that arise. Box Office will only be open on show days beginning at 3pm, unless otherwise notified.
Requirements
- High School Diploma or GED required.
- Minimum of two (2) years of previous customer service experience required.
- Previous cash handling experience required.
- Must possess excellent communication and problem-solving skills.
- Must be able to resolve conflicts in a customer focused, professional manner.
- Must be responsible and professional.
- Must possess proficiency in Microsoft Outlook, Word, Excel, and Power Point.
- Must be capable of multitasking in a high-volume setting.
- Must be able to work independently and in a team setting.
- Ability to work flexible hours, including nights and weekends.
Nice To Haves
- Previous box office experience strongly preferred.
- Experience with AXS ticketing system strongly preferred.
Responsibilities
- Assists guests throughout the entirety of the ticketing process.
- Sells tickets, issues tickets, and receives tickets at time of event.
- Greets and interacts with guests in a professional and welcoming manner while establishing an exceptional customer experience throughout the ticketing experience.
- Help navigate guests through mobile ticketing.
- Provides upselling opportunities when available.
- Collects payments for ticketing needs.
- Balances monies at the end of the shift with leadership present.
- Follow cash handling and inventory procedures to ensure security of assets and inventory.
- Scan guest tickets and ensure that all guests have proper ticket for the event, as directed by hand-held scanner.
- Serves as a resource for guest inquiries.
- Answers guest questions and provides timely resolution of any concerns that arise.
- Maintains thorough knowledge of the Palms inclusive of offerings and amenities.
- Properly audit scanner upon completion of event ingress, when necessary.
- Maintains a safe and clean work environment at all times, in alignment with organizational standards.
- Inspects assigned work area prior to and during event for any safety hazards, facilities issues, or additional needs.
- Reports concerns to a supervisor.
- Assists with restocking of Box Office supplies as needed.
- Performs other duties as assigned to support the efficient operation of the department.
- Contributes to the team dynamic by assisting coworkers, maintaining the facilities’ cleanliness and helping to develop and maintain a positive work environment.
- Consistent and regular attendance is an essential function of this job.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
