SPFHS-2025-36 Agency Services Representative Trainee
About The Position
Under the close supervision of a supervisory official in a state department, agency, or institution, learns to perform front-line and behind the scenes customer and other support services involving the review, processing and issuance of agency documents; provides information to customers regarding department/agency programs and services; does other related duties as required. Specific to the Position The candidate will be responsible for providing customer service to the general public and performing clerical duties. The State Park Office is open 7 days a week, year-round. Functions of the position include, but are not limited to registering campers, addressing issues with reservations, providing phone coverage, fielding complaints, collecting fees, selling State Park Passes and Park Merchandise, operating the toll booth, performing daily fiscal reports, compiling and submitting revenue and attendance reports. Due to nature of the role, this position is performed exclusively on-site.
Requirements
- Appointees will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform the essential duties of the position.
- All persons newly hired on or after September 1, 2011, have one year from the date of employment to establish, and then maintain principal residence in the State of New Jersey subject to the provisions of N.J.S.A. 52:14-7 (L.2011, Chapter 70), also known as the “New Jersey First Act”.
- Selected candidates must be authorized to work in the United States per the Department of Homeland Security, United States Citizenship, and Immigration Services regulations.
Nice To Haves
- Microsoft Suite, including Outlook
- Customer service training and experience - ability to effectively manage high volumes of phone and in-person inquiries
- Ability to provide good customer service
Responsibilities
- Providing customer service to the general public
- Performing clerical duties
- Registering campers
- Addressing issues with reservations
- Providing phone coverage
- Fielding complaints
- Collecting fees
- Selling State Park Passes and Park Merchandise
- Operating the toll booth
- Performing daily fiscal reports
- Compiling and submitting revenue and attendance reports
Benefits
- Paid Benefit Leave
- Holiday Pay
- Alternative Workweek Program
- Telework
- Pension
- Deferred Compensation
- Health Benefits (medical, prescription drug, dental & vision care) and Life Insurance
- Flexible and Health Spending Accounts (FSA/HSA)
- Commuter Tax Savings Program
- Public Service Loan Forgiveness (PSLF)
- Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
